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TOYOTA ANNOUNCES SPECIAL CUSTOMER ASSISTANCE PROGRAM FOR CAMRY OWNERS DURING POWER DOOR LOCK INVESTIGATION

 TOYOTA ANNOUNCES SPECIAL CUSTOMER ASSISTANCE PROGRAM
 FOR CAMRY OWNERS DURING POWER DOOR LOCK INVESTIGATION
 TORRANCE, Calif., Aug. 21 /PRNewswire/ -- Toyota Motor Sales (TMS) U.S.A. Inc. today announced an interim special customer assistance program to address the concerns of owners of 1987 through 1991 Camrys with possible door lock malfunctions.
 "Toyota is conducting a comprehensive investigation of these reported failures," said Richard Gallio, TMS vice president of parts and service. "We are also cooperating fully with the National Highway Traffic Safety Administration (NHTSA) in its investigation into the matter."
 Only a small percentage of Camrys have experienced a problem. The power door locks in question are not used in the all-new 1992 Camry or any other Toyota vehicle.
 "As always," Gallio said, "our primary concern is to take care of our customers. Pending a decision on further appropriate action, we have instituted a special customer assistance program for owners of 1987 to 1991 Camrys equipped with power door locks, regardless of vehicles age or mileage."
 Under the terms of the special program, Camry owners whose locks aren't functioning properly should call the Toyota Customer Assistance Center at 800-331-4331 for instructions. The center is open from 6 a.m. to 6 p.m. PDT, Monday through Friday.
 Those owners whose locks are functioning properly, but are concerned about reports of failures, may have their power door locks temporarily converted to manual operation by a Toyota dealer without charge. These customers' vehicles will be restored to normal power operation after Toyota's investigation is completed.
 Finally, owners who have already had power door locks repaired at their own expense may submit claims to be considered for reimbursement. A copy of the repair order for the lock repair should be sent to:
 Toyota Motor Sales, U.S.A., Inc.
 A102
 19001 S. Western Ave.
 Torrance, CA 90509
 "Toyota regrets any inconvenience this problem has caused Camry owners and will announce any appropriate additional action at the conclusion of its investigation," said Gallio. "Customer satisfaction is our top priority, and this special customer assistance program is another example of how Toyota stands behind its products."
 In addition to its own investigation, Toyota has submitted a preliminary response to an initial NHTSA inquiry and will also provide additional information which the agency requested by Aug. 31.
 -0- 8/21/92
 /CONTACT: Joe Tetherow of Toyota Motor Sales, 310-618-4727 (office) or 310-541-4348 (home)/ CO: Toyota Motor Sales U.S.A. Inc. ST: California IN: AUT SU:


KJ-LS -- LA022 -- 2314 08/21/92 17:30 EDT
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Publication:PR Newswire
Date:Aug 21, 1992
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