TMC's Customer Interaction Solutions Magazine Celebrates 25 Years Serving the Contact Center Industry; Gala Event in New York City Honors Industry Pioneers.NORWALK Norwalk (nôr`wôk'). 1 City (1990 pop. 94,279), Los Angeles co., S Calif.; settled in the 1850s, inc. 1957. With the arrival (1875) of the Southern Pacific RR, it became a center for the dairy and logging industries, but , Conn. -- To celebrate the 25th Anniversary of their Customer Interaction Solutions magazine, Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) is hosting a gala, invitation only, black-tie black tie n. 1. A black bow tie worn with a dinner jacket. 2. Semiformal evening wear typically for men, usually requiring a dinner jacket. dinner and awards ceremony tonight at the Marriott Marriott has several meanings:
New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. . Launched as "Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. " magazine in 1982, Customer Interaction Solutions and its founder, Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , have long been credited with contributing more than any other single publication to the astounding a·stound tr.v. a·stound·ed, a·stound·ing, a·stounds To astonish and bewilder. See Synonyms at surprise. [From Middle English astoned, past participle of astonen, growth of the teleservices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. and contact center industries. During the evening, a series of awards will be presented honoring outstanding companies and individuals in the teleservices and contact center industries -- both past and present. The awards include: 21st Annual Top 50 Teleservices Agencies Awards -- Given annually to the largest teleservices agencies, these awards rank teleservices outsourcing companies List of Outsourcing Firms<ref name="who" /> Revenue (USD) Logo Company Headquarters Country of Largest Employment Service $3300 million by their total billable minutes over a 12-month period. MVP (Multimedia Video Processor) A high-speed DSP chip from Texas Instruments, introduced in 1994. Officially introduced as the TMS320C80, it combines RISC technology with the functionality of four DSPs on one chip. Quality Awards -- Given annually to those teleservices agencies who demonstrate a measurable commitment to quality throughout their organizations. Lifetime Achievement Awards -- These highly coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. awards recognize pioneering individuals and companies that have made significant contributions to the call center industry in the past 25 years. The impressive list of recipients include those individuals and companies that have founded the world's largest teleservices agencies; developed ground-breaking technologies for contact centers; and expanded the economic base of entire geographic regions where their call centers are located. "As I look back over the 25 years since we launched 'Telemarketing' magazine, it is the pioneering efforts of so many dedicated people that I remember most clearly," said Nadji Tehrani, reminiscing about the two and a half decades since he published the first issue in 1982. "The list of Lifetime Achievement Award winners reads like the Hall of Fame roster for the contact center industry. Among them, this group of people has created literally millions of jobs and generated hundreds of billions of dollars in revenue," added Tehrani. "I am so proud of what we have accomplished as an industry, growing from nothing into one of the most important parts of global business today. Every company, no matter what its size, needs an effective call center to be successful." The complete list of award winners appears below:
2005 Top 50 Teleservices Agencies Award Winners
SR. Teleperformance
ACS, Inc.
SITEL Corp.
ClientLogic
ICT Group, Inc.
NCO Group
Teleperformance USA (part of the SR. Teleperformance Group)
eTelecare Global Solutions
APAC Customer Services, Inc.
GC Services Limited Partnership
Telvista
DialAmerica Marketing Inc.
InfoCision Management Corp.
Millenium Teleservices
Americall Group Inc. (part of the SR. Teleperformance Group)
Center Partners
TCIM Services, Inc.
Vision-X Inc.
PCCW Contact Center Business
Hispanic Teleservices Corp.
Cross Country Automotive Services
AFFINA, LLC
Influent, Inc.
Epixtar
MCCI (part of the SR. Teleperformance Group)
The Connection
Archway Marketing Services
NOVO 1
Teleservices Direct
Charlton
Telerx
Microdyne Outsourcing Inc.
Synergy Solutions, Inc.
The Heritage Company, Inc.
InPulse Response Group
Hamilton Contact Center Services
Alta Resources
121 Direct Response
The AnswerNet Network
Alert Communications
XO Interactive
Ambergris Solutions
Advanced Data-Comm, Inc.
InService America
Voxdata
Connextions
Global Response
O'Currance Teleservices
Greene & Associates, Inc.
24-7 InTouch Inc.
Lifetime Achievement Award Winners
-- Amcat International Inc.
-- Charles Ansley, President and Chief Executive Officer, Symon
Communications Inc.
-- Kathryn Barber, Barber Consulting
-- Gary Barnett, Chief Technology Officer and Executive VP, Worldwide
Customer Support, Aspect Software
-- Edward Blank, Edward Blank Associates, Inc.
-- Eli Borodow, CEO and Co-Founder, Telephony@Work
-- Ralph Breslauer, Executive Vice President, Global Sales and
Marketing, Aspect Software
-- Richard Brock, Chairman and CEO, Firstwave Technologies, Inc.
-- Donald E. Brown, M.D., Chairman of the Board, President and CEO,
Interactive Intelligence
-- Steve Brubaker, Vice President, Corporate Affairs, InfoCision
Management Corp.
-- Kent Charugundla, Owner, EagleNet Group
-- Citrix Systems, Inc.
-- Convergys
-- Dominic Dato, Founder and CEO, Teleperformance USA
-- Jack Early, Founder, Early Cloud & Company
-- James D. Foy, President, Chief Executive Officer and Director,
Aspect Software
-- FrontRange Solutions
-- Ray Golden, Senior VP, Blended Solutions, InPulse Response Group
-- Ray Hansell, Chairman, MaraStar Communications
-- Sheri Idelman, Vice Chair, Chief Operating Officer, Co-founder,
Solutionary, Inc.
-- Steve Idelman, Chairman of the Board, CEO, Co-founder,
Solutionary, Inc.
-- Charles Judd, CEO, NTS Marketing, Inc.
-- Kathleen Kelly, President and Chief Executive Officer, TeleDirect
International Inc.
-- Debbie May, President, General Manager, IEX Corp.
-- Joe Porfeli, Chairman, Chief Executive Officer, Spencer Trask
Software and Information Technology Group
-- Robin D. Richards, The NTI Group, Inc. (NTI)
-- Thomas M. Rocca, President, KPI Group, LLC
-- Hayley J. Savage, Senior Vice President, Sales and Marketing,
Influent, Inc.
-- Theodore G. Schwartz, Founder and Chairman, APAC Customer
Services, Inc.
-- Tim Searcy, CEO, American Teleservices Association (ATA)
-- Douglas W. Smith, Senior Vice President, Sales and Marketing, SER
Solutions, Inc.
-- Joseph A. Staples, Senior Vice President, Worldwide Marketing,
Interactive Intelligence
-- Albert Subbloie, President and CEO, Founder, Tangoe Inc.
-- Aleksander Szlam, Chairman & CEO, Szlam Enterprises, Inc.
-- Gary L. Taylor, Chairman of the Board, InfoCision Management Corp.
-- Brent Welch, Chief Operating Officer, Worldwide Operations,
Teleperformance USA
-- West Corporation
-- Witness Systems
About TMC(R) Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. Magazine and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com (a), TMCnet serves more than one million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical topical /top·i·cal/ (top´i-k'l) pertaining to a particular area, as a topical antiinfective applied to a certain area of the skin and affecting only the area to which it is applied. top·i·cal adj. online newsletters. For more information about TMC, visit www.tmcnet.com. (a) alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet. |
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