TI and Telchemy partner for VoIP quality. (Stragetic Alliances).

Texas Instruments Incorporated and Telchemy, Inc., a provider of embedded, voice over Internet Protocol (VoIP) call quality modeling software, have announced they have agreed to integrate Telchemy's VQmon modeling technology with TI's Telogy Software products. The integration aims to provide more powerful real-time VoIP quality and performance tracking capabilities that VoIP equipment manufacturers can simply "drop in" to their products. By integrating Telchemy's time-varying-impairment/burst loss modeling technology with Telogy Software products, call quality information, such as burst packet loss, will be supplied to Telchemy's embedded VQmon/EP software. VQmon/EP then will provide a simple call quality score. These scores, either as an"R-factor" or mean opinion score (MOS), reflect the listening and conversational call quality as seen by the net-e-talk Recorder with the Aspect Enterprise Contact Server. Combining Aspect's platform data with e-talk's custom recording capabilities, customer interactions can be recorded based on triggered events such as the source of incoming contacts, preset customer classifications, specific customer sales/service representative (CSR) identifiers, time intervals and other variables. By streamlining the quality monitoring process for all communication channels, companies can more easily target critical communications and be assured of their capture for performance evaluation. The solution supports remote-user and virtual workforce environments. Contact center management can listen to customer recordings from any phone anywhere at any time, The e-talk Recorder allows contact centers to determine which contacts to monitor automatically and supports on-demand recording of conversations and computer desktop activities. Regardless of channel, the Aspect Enterprise Contact Server can identify the customer, gather all relevant data to his or her communication from anywhere in the enterprise and identify the best representative or other appropriate party needed to process the communicat ion in the most impressive and cost-effective way possible.