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THE RITZ-CARLTON HOTEL COMPANY WINS COVETED MALCOLM BALDRIGE NATIONAL QUALITY AWARD; FIRST HOTEL COMPANY TO RECEIVE HONOR

THE RITZ-CARLTON HOTEL COMPANY WINS COVETED MALCOLM BALDRIGE NATIONAL
 QUALITY AWARD; FIRST HOTEL COMPANY TO RECEIVE HONOR
 DEARBORN, Mich., Oct. 15 /PRNewswire/ -- The Ritz-Carlton Hotel Company was named a winner of the 1992 Malcolm Baldrige National Quality Award, making it the first hotel company in the history of the award to win this coveted honor. The 308-room Dearborn hotel is one of 25 properties managed by the company.
 "This award compliments the character of our 300 employees," said John Cottrill, general manager of The Ritz-Carlton, Dearborn. "They are all truly committed to providing quality products and service to our guests in the metropolitan Detroit community."
 The Malcolm Baldrige National Quality Award was established by Congress in 1987 to promote awareness of quality management, to recognize quality management achievements of U.S. companies and to publicize successful quality management strategies. A total of 90 companies applied for the award. Seventeen were then selected for a site visit which took place in September.
 The award was named after the late Secretary of Commerce Malcolm Baldrige, who was an early proponent of the principles of Total Quality Management in the workplace.
 Two companies may win the award annually in each of three categories: manufacturing, service and small business. The National Institute of Standards and Technology (NIST) developed and manages the award program in conjunction with the private sector.
 President George Bush will present the award to the five 1992 winners at a ceremony at the White House.
 "This award is a tribute to the 11,500 ladies and gentlemen in our hotels and resorts who are committed to The Ritz-Carlton goal of providing 100-percent guest satisfaction," said Horst Schulze, president and chief operating officer of The Ritz-Carlton Hotel Company. "I wish I had 10 minutes to spend with everyone in this company to thank them."
 "Our commitment to continuously improve is stronger than ever. Since we are all empowered to provide the most reliable and consistent products and services in the industry, we will become more efficient than ever before," Schulze pledged.
 The Ritz-Carlton, Dearborn is one of 25 hotels and resorts operated by The Ritz-Carlton Hotel Company, based in Atlanta. Twenty-three are located in the United States and two are in Australia. Hotels are scheduled to open this year in Kapalua, Hawaii, and Aspen, Colo. Future openings include hotels in Hong Kong, Barcelona and Cancun.
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 /CONTACT: Linda McMillan of The Ritz-Carlton, Dearborn, 313-441-2000/ CO: The Ritz-Carlton, Dearborn ST: Michigan IN: LEI SU:


DH -- DE017 -- 0638 10/15/92 16:40 EDT
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Publication:PR Newswire
Date:Oct 15, 1992
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