THE ART OF APARTMENT MANAGEMENT: Polishing Your Skills and Loving What You Do.
"Accident, total accident," is how Ann Travis, CAM cam, mechanical device
cam, mechanical device for converting a rotating motion into a reciprocating, or back-and-forth, motion, or for changing a simple motion into a complex one. , describes how she got into the apartment business 20 years ago. With a year of college under her belt, she was baby-sitting for the owner of a local apartment community. When he learned she was looking for Looking for
In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. another job, he offered her a job at his apartment community.
Starting as a leasing consultant, Travis worked her way up, eventually becoming a manager in 1983. In 1986, the property owner became involved with the recently started Apartment Association of Fort Wayne Fort Wayne, city (1990 pop. 173,072), seat of Allen co., NE Ind., where the St. Joseph and St. Marys rivers join to form the Maumee River; inc. 1840. It is the second largest city in the state, a major railroad and shipping point, a wholesale and distribution hub, (Indiana) and he suggested that she take NAA's Certified See certification. Apartment Manager (CAM) course, feeling that continuing her education would really benefit her and elevate el·e·vate
tr.v. ele·vat·ed, ele·vat·ing, ele·vates
1. To move (something) to a higher place or position from a lower one; lift.
2. To increase the amplitude, intensity, or volume of.
3. her professionalism professionalism
the upholding by individuals of the principles, laws, ethics and conventions of their profession. . "And he was right, because the attitude when I started in the industry was `Oh, you're interested in an apartment, well here's the key and it's down the hall'," Travis says. "The education put a polish on what skills I did have and opened up the ability to develop other skills. I didn't know anything about a budget or the financial end of the business because that wasn't even handled out of our office. So it made me aware of many other facets that I hadn't been exposed to before that."
Travis is now manager of Port O'Call Apartments in New Haven, Indiana New Haven is a city in Allen County, Indiana, United States. It is a suburb of Fort Wayne along the Maumee River. The population was 12,406 at the 2000 census. Government
New Haven is governed by Mayor-council government. The present Mayor is Terry McDonald. , a 174-unit community. Travis had initially pursued a degree in education but dropped out of school to support her husband's studies. She eventually went back to school with the idea of going into nursing, but abandoned that when she got into apartment management because she found it so rewarding. Becoming certified helped to further enhance Travis' outlook, attitude, and day-to-day operations. Furthermore, it helped her develop a network of other managers. "It's created a connection where I know that there are other people out there who are having the same difficulties or experiencing the same positive results that we are," she says. This is particularly important to Travis because Port O'Call's small size means that she is typically the only person in the office. Just knowing that there are other people she can contact is a comfort to her. "There are a lot of wonderful people in the industry and I've been privileged meet with and work with so many of them," she adds.
When Travis became NAA's CAM of the year in 1997, the property owner publicized pub·li·cize
tr.v. pub·li·cized, pub·li·ciz·ing, pub·li·ciz·es
To give publicity to.
Adj. 1. publicized - made known; especially made widely known
publicised it. Although Travis admits that most residents may not know or care about certification, or understand what goes into the makings of a well-run community, many residents did come in and congratulate Travis on her award, which gave her the opportunity to educate them as to what certification means. "I had several people who said, `You know, it shows. There's always someone here to help us if we need help. The attitude in the office is always outstanding and the apartment is well-run and well-maintained,'" she says.
Although Travis was able to become a manager without being certified, she firmly believes that in this day and age, "where the demands have changed so much," she would still be a leasing consultant if she weren't certified--if she were even in the apartment industry at all.
Travis says that one of the biggest things she learned by going through the CAM course was understanding the financial aspects of apartment management: "Everybody thinks the landlord is the guy with the big, bulging bulge
1. A protruding part; an outward curve or swelling.
2. Nautical A bilge.
3. A sudden, usually temporary increase in number or quantity: pockets full of money, but it isn't always true." It's made her far more sympathetic for the property owner,"and I feel that because I have that picture; it makes me care if we've been billed for something incorrectly. I just have a real interest in seeing my property thrive and I know that it can happen because of things that I can control."
Thanks to her CAM, Travis better comprehends the importance of resident retention. Port O'Call doesn't have the budget to do a lot of resident promotions, but they are "really, really committed to personal service" and do many things to foster a sense of community. For example, if Travis finds out that a resident has a problem or a death in the family For the Batman graphic novel/storyline, see .
A Death in the Family is an autobiographical novel by author James Agee, set in LaFollette, Tennessee. He began writing it in 1948, but it was not quite complete when he died in 1955. , she tries to help. When a resident goes on vacation, it's not uncommon for someone at Port O'Call to water plants or feed fish.
Travis feels ultimately that an owner will reap the benefits multiple-fold on any money that is spent on education for employees. But education does more than just make owners appear more sympathetic to managers: "I have a new appreciation for the owner, but I've also developed skills that make it harder for my owner to want to replace me, so I have a degree of job security. But I also know that I have a marketable Marketable are securities that can be easily converted into cash. Such securities will generally have highly liquid markets allowing the security to be sold at a reasonable price very quickly. skill and strong abilities. I could go to another community and really be an asset."
The president of the Indiana Apartment Association recently asked Travis what she would do if she weren't doing what she's doing now. Travis answered,"I don't know Don't know (DK, DKed)
"Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. . What other kind of job is there? I just really am thrilled thrill
v. thrilled, thrill·ing, thrills
1. To cause to feel a sudden intense sensation; excite greatly.
2. To give great pleasure to; delight. See Synonyms at enrapture. with what I fell into 20 years ago. And it's been so good to me and my family that I just can't imagine not being in multihousing."