Printer Friendly

TELEPHONE COURTESIES IMPROVE CUSTOMER RELATIONS, HELP WITH INBOUND SALES CALLS

TELEPHONE COURTESIES IMPROVE CUSTOMER RELATIONS, HELP WITH INBOUND SALES
 CALLS
 CLEVELAND, Oct. 1 /PRNewswire/ -- Simple telephone courtesies can build good will with customers and can create positive images for companies. One result: improved sales on inbound calls.
 These nine courtesies will improve communication with customers and leave them with a positive impression.
 -- Who should hang up first? Let the person who is called be the first to hang up.
 -- Speak directly into the mouthpiece so that your voice is clear and understandable.
 -- Hang up the receiver gently.
 -- If you have a "hold" button, use it. As an alternative, cover both ends of the receiver. Otherwise, your voice can be transmitted.
 -- Ask permission before placing a person on hold. Do not leave the phone for more than 30 seconds.
 -- Speak with enthusiasm.
 -- By what name do you address a person you are calling? Let the person set the tone. Listen for how they are introduced or answer their phone. Otherwise, error on the side of formality.
 -- Develop good listening and verbal skills to compensate for the lack of non-verbal communication.
 -- Use the other person's name frequently because people like to hear their names.
 For more information on seminars designed to improve customer service and satisfaction, call Ohio Bell's Call Power center at 800-321- 2000, ext. 456.
 -0- 10/01/92
 CONTACT: Keith Jameson of Ohio Bell Telephone Company, 216-822-4548 CO: OHIO BELL TELEPHONE COMPANY IN: TLS ST: OH -- CLFNS1 -- X840 10/01/92
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Oct 1, 1992
Words:242
Previous Article:EXPERTS CALL WINDOWS FIRST LINE OF DEFENSE AGAINST SEVERE STORM DAMAGE LAMINATED GLASS RECOMMENDED FOR HURRICANE PROTECTION
Next Article:GETTING THE MOST FOR YOUR HEALTH INSURANCE DOLLARS
Topics:


Related Articles
TELEPHONE COURTESIES IMPROVE CUSTOMER RELATIONS, HELP WITH INBOUND SALES CALLS
AT&T, DIGITAL SYSTEMS TO CO-MARKET ADVANCED CALL CENTER TECHNOLOGY
DIGITAL SYSTEMS AND ARISTACOM TO CO-MARKET CTI SOLUTIONS
DIGITAL SYSTEMS RELEASES NEW CLIENT/SERVER PRODUCT; MOSAIX LIFTS PRODUCTIVITY AT AT&T UNIVERSAL CARD SERVICES
INTERVOICE, INC. ANNOUNCES SPRINT OFFERING INTERVOICE PORTFOLIO OF INTERACTIVE VOICE RESPONSE PRODUCTS
Market Pathways Retained By SUNCOM Telecommunications
Smooth operators.
Eighteenth-Annual Top 50 Outbound Teleservices Agencies Ranking. (Outsourcing).
SITEL Named as Top Inbound Contact Center Services Outsource Provider.
MCI Introduces New Wholesale VoIP Product.

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters