TEKsystems Consultants to Speak At Remedy Users Group Conference.Business Editors/Hi-Tech Writers HANOVER, Md.--(BUSINESS WIRE)--July 25, 2001 Two of TEKsystems' Remedy Consultants, Terry Davis Terry Davis may refer to:
Both Mr. Davis and Mr. Neels are speaking on behalf of TEKsystems (www.teksystems.com), a leading Information Technology and Communications (IT&C) services company and sister company to Maxim Group (www.maximgroup.com). TEKsystems, a Premier Systems Integrator in Remedy's Channel Partner program and an authorized reseller of licenses for Remedy's ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management and Core product suite, provides services including consulting, customization and integration to help clients maximize their Remedy product investment. TEKsystems also integrates Remedy with third-party tools, including network management platforms, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. call-routing systems, systems management applications and paging systems. TEKsystems' engineers complete extensive training, evaluation and authorization programs to become Remedy Approved Consultants (RACs). RACs receive ongoing updates on Remedy technologies, allowing TEKsystems to provide informed needs-analyses, recommendations and product customizations for clients. TEKsystems RACs have years of real world, practical experience with end-to-end helpdesk implementations spanning all sizes and industries. TEKsystems' expertise enables increased customer service levels, faster problem resolution and substantial reductions in the number of open trouble tickets. "TEKsystems is very honored to have two of our Remedy Consultants speaking at this year's Remedy Users Group conference. This represents an excellent opportunity for TEKsystems to showcase its consulting expertise," said TEKsystems Executive Vice President of Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , John Triscoli. Solution Architect Terry Davis has an educational background as a Radio Frequency (RF) engineer. He became involved in programming as a way to automate RF measurements. He learned of Remedy through his wife, Melanee Davis, who is also a TEKsystems RAC See remote access concentrator. and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. certified. Terry became interested in the OLE interface as a way to expand Remedy's capabilities. On Thursday, August 2, from 11-12 EST EST electroshock therapy. EST abbr. electroshock therapy , Terry will speak on "OLE the COMmon Way to Increase Versatility." John Neels is an MIS professional with over 20 years experience in the Business and Computer Industry. His certifications include Remedy Authorized Consultant (RAC), Customer Relationship Management (CRM) RAC, Certified Project Manager Certified Project Manager (CPM) certification ensures that a project manager has learned and has the ability to implement the proven and practical project management and leadership tools and techniques required to manage projects successfully. (PMP See point-to-multipoint and portable media player. PMP - Portable Media Player ) and Certified Quality Analyst (CQA CQA Certified Quality Auditor CQA Construction Quality Assurance CQA Certified Quality Analyst CQA Quality Auditor Certification CQA Contract Quality Assurance CQA Chicago Quantitative Alliance CQA Contemporary QuiltArt Association ). He possesses an MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration in Accounting, Finance and Marketing from Lindenwood University and a Masters Degree in Management Information Systems from Webster University. John will speak on Thursday, August 2, from 11-12 EST, covering " Enterprise Wide Change Management: Mission Impossible?" About TEKsystems TEKsystems is a leading provider of Information Technology and Communications (IT&C) infrastructure services, specializing in strategic staffing, deployment, consulting, training and support for customers throughout North America and Europe. TEKsystems helps thousands of companies in virtually every industry run their IT networks by matching talented professionals with companies in need of services or technical expertise. Visit TEKsystems at http://www.teksystems.com About Maxim Group Maxim Group is a leading single source provider of Information Technology application development services, specializing in strategic staffing, IT consulting, software application development, systems integration and application management. Since 1987, Maxim Group's technology professionals have partnered with companies of all sizes across a wide range of industries to optimize the business value of IT. Visit Maxim Group at www.maximgroup.com. NOTE TO MEDIA: All TEKsystems news releases are available on the Internet, via the TEKsystems Web site at http://www.teksystems.com. Additional information about TEKsystems can be obtained by sending email to tslosman@teksystems.com or by calling 888/242-4835. www.teksystems.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion