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TCI MAILS NEW CABLE BILLS; SOME DELAYED COMPANY EXPECTS 100,000 PHONE CALLS DURING TWO WEEK SPAN

 PITTSBURGH, Sept. 10 /PRNewswire/ -- As a result of its compliance with the rate re-regulation provisions of the Cable Television Consumer Protection and Competition Act of 1992, TCI of Pennsylvania, Inc. today announced that many of its subscribers will receive their bills for service during the months of September and October on a delayed basis.
 "We realize the mandated changes in customer's cable bills, and the disruption in our normal billing procedures could result in confusion," said Shawn McGorry, TCI's business operations manager. "As a consequence, we are expecting to receive over 100,000 customer phone calls in the next two weeks-double our normal volume."
 The changes in customer billing stem from provisions prescribed by the new federal law requiring companies to "unbundle" or separate the charges for equipment from programming charges.
 Although some customers may experience delays in getting through to TCI during this unusually busy period, "We will be making every attempt to answer calls promptly and to answer any questions our customers may have," McGorry added.
 Some subscribers may have already received their bills indicating a due date of less than a week. TCI of Pennsylvania will extend those due dates for customer convenience. For example, subscribers who receive a bill with a due date between September 13 and 15, the extended due date will be September 24. TCI will also waive those late fees that can be attributed to the delayed mailing. Customer service representatives will have details on which customers are eligible for the extension and the waived fee.
 To help meet the anticipated influx of calls, TCI will staff its phones with more than 110 customer service representatives and supervisors, and work on an overtime basis to help answer questions.
 TCI will also begin running a series of Public Service Announcements directing subscribers to tune into TCI's information channels for programming focusing on the changes in customer's cable bills. This programming can be seen on channel 36 in the city, channel 19 in Greensburg, and channel 11 in the suburbs.
 -0- 9/10/93
 /CONTACT: Shawn McGorry, business operations manager of TCI of Pennsylvania, Inc., 412-279-7174/


CO: TCI of Pennsylvania, Inc. ST: Pennsylvania IN: ENT SU:

LD -- NY072 -- 0967 09/10/93 19:01 EDT
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Publication:PR Newswire
Date:Sep 10, 1993
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