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TALX Corporation automates Randstad Staffing Services' W2 form reissuing program just in time for tax season.



ST. LOUIS, Mo.--(BUSINESS WIRE)--April 17, 1997--

New system utilizes voice recognition and text-to-speech

technologies to significantly reduce manpower needs

An automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
 interactive solution provided by TALX Corporation (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: TALX) enabled Randstad Staffing Services, the exclusive staffing service to the 1996 Summer Olympics, to reissue re·is·sue  
v. re·is·sued, re·is·su·ing, re·is·sues

v.tr.
To issue again, especially to make available again.

v.intr.
To come forth again.

n.
1.
 30,000 W2 forms to temporary workers rather than manually process these reissue requests before the April 15 tax-filing deadline.

Atlanta-based Randstad Staffing Services --the U.S. division of Randstad Holding Randstad Holding N.V. is a company specialising in solutions in the field of flexible work and human resources services with group companies in Europe and North America. The Randstad Group belongs to the largest temporary and permanent employment organizations in the world and is  nv and the largest staffing service in the southeast United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  -- implemented the TALX solution in January, just in time for tax season. Currently, Randstad places an average of 13,000 employees each day in staffing positions. Thousands of these employees, however, are likely to change their address without contacting Randstad; so when Randstad mails W2 forms for tax-filing purposes, the company receives thousands of requests for another W2 form from previous employees.

"Last fall, Randstad issued nearly 100,000 W2 forms, 20,000 of which were issued to the employees we placed for the Summer Olympics here in Atlanta," said Debbie Cummings, director of Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
 for Randstad Staffing Services. "Based on past experience, we quickly realized we were going to need to increase our manpower and telephone equipment to handle the impending im·pend  
intr.v. im·pend·ed, im·pend·ing, im·pends
1. To be about to occur: Her retirement is impending.

2.
 flood of W2 form reissue requests for tax season. That's when we decided to review our automation options."

"We are pleased that Randstad Staffing Services chose TALX to design and install an interactive communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole.  for its W2 form reissuing program," said John Tubbesing, executive vice president for TALX Corporation. "With over a decade of experience designing and installing interactive communications solutions, we were able to quickly design a cost-effective system to satisfy the company's business challenge and eliminate the need to hire additional employees."

Utilizing Voice Response, Voice Recognition and Text-to-Speech Technologies

The TALX solution incorporates voice response, voice recognition and text-to-speech technologies to automate To turn a set of manual steps into an operation that goes by itself. See automation.  the handling of more than 550 calls per day, so that less than 50 calls per day are manually processed by Randstad staff.

All phone calls regarding W2s are routed through a TALX interactive voice response system. Callers enter their social security number and, with text-to-speech technology, the system voices the current mailing address Randstad has on file for the employee. The employee is then able to verify (1) To prove the correctness of data.

(2) In data entry operations, to compare the keystrokes of a second operator with the data entered by the first operator to ensure that the data were typed in accurately. See validate.
 the address. If the address is incorrect, which is often the case, the caller Caller may refer to one of the following:
  • Caller (telecommunications), a party that originates a call
  • Caller (dancing), a person that calls dance figures in round dances and square dances
  • Caller to Islam, the Islamic equivalent of a Christian missionary
 then speaks their new address, which the automated system captures via voice recognition technology. Each night, the system automatically updates Randstad's database with the callers' spoken address information.

For callers who need personal attention, the system has a voice message feature. All requests are handled within a 24-hour period.

"The TALX system has made a tremendous impact on tracking and fulfilling employee W2 form requests," said Apryle Smith, supervisor of Employee Benefits for Randstad. "Not only has the system reduced the number of calls we must handle each day, it prints daily reports that track the number of successful calls and the number of 'lost' calls --people who exited the system without assistance and people who made errors using the system. Now, we have a complete record of all aspects of the reissuing process that allows us to catch those lost calls."

Randstad Background

Randstad Staffing Services has 80 offices across the Southeast United States. Headquartered in Atlanta, Randstad Staffing Services is the U.S. division of Randstad Holding nv, one of the largest providers of staffing services in the world with more than 900 offices throughout the Netherlands, Belgium, Luxembourg, Germany, France, Great Britain Great Britain, officially United Kingdom of Great Britain and Northern Ireland, constitutional monarchy (2005 est. pop. 60,441,000), 94,226 sq mi (244,044 sq km), on the British Isles, off W Europe. The country is often referred to simply as Britain. , Spain, Switzerland and the United States. Randstad Holding nv's shares are listed among the most active stocks on the AEX-Effectenbeurs (formerly known as the Amsterdam Stock Exchange
This entry is on the Amsterdam Stock Exchange before it merged into Euronext.


The Amsterdam Stock Exchange is the former name for the stock exchange based in Amsterdam.
).

TALX Background

St. Louis-based TALX Corporation designs and implements interactive Web and interactive voice response solutions, primarily for Fortune 500 companies and other large organizations. The company's interactive communications solutions enable an organization's employees, customers, vendors and business partners to access, input and update information without human assistance. The company's solutions enhance service levels, improve productivity and reduce costs by enabling users to perform self-service transactions through interactive communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems
engineering, technology - the practical application of science to commerce or industry
.

Statements in this press release expressing the beliefs and expectations of management may be forward-looking and involve risks and uncertainties. More information about performance risk is detailed in the company's documents filed from time to time with the Securities and Exchange Commission. -0-

For additional information about TALX Corporation, visit the company's Web site at http://www.talx.com . To set up an interview with TALX, please contact Jill Sherman at DG&A Communications, 8000 Maryland Avenue, Suite 800, St. Louis, MO 63105. (314) 725-0122 or e-mail at jills@dgastl.com .

CONTACT: TALX Corporation

Jacqueline Engel, 314/434-0046

jengel@talx.com

or

DG&A Communications

Jill Sherman, 314/725-0122

jills@dgastl.com
COPYRIGHT 1997 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1997, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Apr 17, 1997
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