Systems management for SME's.

BMC Software, Inc. have announced a comprehensive, integrated system of management solutions built specifically for the small to medium business (SMB) market. BMC FT Systems Management Express, BMC Service Desk Express Suite (formerly Magic Service Desk Suite) version 9.0 and BMC Service Desk Express Small Business Edition (SBE) are all currently available. With these releases, BMC has extended its systems management and service desk solutions to meet the needs of small and mid-sized organisations, enabling them to align IT operations with business objectives, improve processes and deliver demonstrable IT value.

Small and mid-sized businesses face the challenge of dealing with a myriad of IT issues, with the added pressure of tight budgets, few resources and thin margins. These IT issues include inability to manage change and lack of security, visibility and integration. Although the maturity of IT within these organisations can differ dramatically, they are looking for solutions that automate service and support delivery, while providing a view into the effects of change in IT to the business. There is a large demand for a systems management offering that is based on the maturity of IT in the organisation, not simply on employee headcount, while being tailored for the unique budgetary and operational challenges found in a mid-size company. In order to enhance an organisation's existing systems, availability and performance, BMC IT Systems Management Express utilises BMC Performance Manager Express to monitor servers, applications, storage and network devices, as well as Web transactions remotely, with no software residing on the component being monitored. To cut identity management costs, the solution uses the capabilities of BMC Identity Management for .NET to reduce the complexities of securely managing disparate users and resources inside and outside the company for end-to-end identity management. BMC IT Systems Management Express also allows organisations to plan changes systematically, mitigate risk and potential system downtime and track and manage assets and inventory to help control spending. In addition, reporting analysis prevents future incidents and problems. BMC(r) Service Desk Express 9.0 increases IT Staff and Process Efficiency Built on the same familiar, flexible, browser-based Magic Service Desk platform, BMC Service Desk Express has new features and enhancements such as expanded ITTL(r) compliance with the addition of Service Level Management, providing simpler installation procedures, Oracle specific updates, automatic problem identification, preventative maintenance scheduling to enable organisations to improve their cost of IT support. The new version is a simple and automatic upgrade from previous versions of Magic Service Desk.

BMC has focused on minimising training needs and making the product easy-to-use for SMB customers. The new version streamlines the interface, automatically enforces processes and consolidates information to make IT staff and processes more efficient. In addition, Service Desk Express offers new and improved reports, maximising access to valuable data and information customers need to improve service, manage costs and ensure proper alignment with business needs.

BMC(r) Service Desk Express SBE Grows with the Business

BMC Service Desk Express SBE enables small organisations to automate their support processes and improve the level of IT service and support they deliver to the business. Built using the foundation of BMC Service Desk Express, the SBE edition provides a seamless upgrade path to Express Suite enabling the solution to grow as a small business grows, while ensuring that all of the data and processes are kept in tact, therefore maximising the initial investment.

www.bmc.com.