Syntellect partners with Motorola for standards-based solutions. (Strategic Alliances).Syntellect Inc. has reached an agreement to license VoiceXML Browser source code version 2.0 from Motorola for incorporation within Syntellect's Vista Interactive Media Response (IMR IMR - Internet Monthly Report ) solution. Vista IMR is a software-only solution designed to be standards-based. Embedding the Motorola code into Vista IMR allows Syntellect to offer a distributed software platform supporting both Java and VoiceXML version-2.0-compliant enterprise-level interactive speech applications. Vista IMR gives callers self-service access to data, applications and transactions within an enterprise. Callers typically request information through natural language voice commands and can receive the information via their choice of voice, fax, e-mail, wireless or the Web. The scalable, distributed, standards-based, client-server architecture client-server architecture Architecture of a computer network in which many clients (remote processors) request and receive service from a centralized server (host computer). of Syntellect's Vista IMR solution provides the foundation to deliver improved speech-enabled solutions in the contact center plus support for sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , field force automation, supply chain m anagement and employee benefits applications, thereby creating an enterprise voice portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. . VoiceXML, an open Web standard for wireless and landline telephone networks, was created by Motorola, AT&T, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) and Lucent Technologies and approaches enhanced voice services from the Internet paradigm. |
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