SyQuest expands technical support services; Unlimited free e-mail and automated assistance, free live support for first-time callers.FREMONT, Calif.--(BUSINESS WIRE)--June 6, 1997--SyQuest Technology Inc., (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SYQT SYQT System Qualification Testing ), a world leader in removable cartridge removable cartridge n. A hard disk that has a self-contained casing, can be removed from the drive, and has greater storage capacity than floppy disks. hard drive technology, today announced an expanded technical support program which provides unlimited, free assistance via e-mail dialog, e-mail auto-response, interactive voice prompt A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." , faxback and website help. The company also is introducing a new configuration of its live technical support program by upgrading to a toll-free, premier service. First-time callers will be directed to a special, free help line. Subsequent calls for the premier service will be addressed toll-free, at $15 per call. The expanded program begins Saturday, June 7. The company offers the unique benefit of providing a free "live" call with the purchase of any of SyQuest's award-winning removable cartridge hard drives as it joins other industry manufacturers in its move to provide top-line technical assistance at a minimal charge to the caller. "About 80 percent of our customers who run into problems are able to solve them through our free automated systems," said Rich Schulman, vice president of Quality Assurance for SyQuest. "For those few who still require immediate, 'live' support, our premium service is as close as a toll-free phone call." SyQuest's new technical support program includes the following services, at no charge to users: unlimited e-mail correspondence with SyQuest's staff of senior technical support engineers; e-mail auto-response of technical support bulletins; an interactive voice prompt system which walks callers through a troubleshooting process and offers step by step solutions for common issues; a comprehensive faxback system of technical bulletins, guides and specifications; and website postings of product drivers and answers to frequently asked questions (FAQs). Each of these free services (O.Eng. Law) such feudal services as were not unbecoming the character of a soldier or a freemen to perform; as, to serve under his lord in war, to pay a sum of money, etc. See also: Free is available seven days a week, 24 hours a day, with the exception of direct e-mail dialog, which is active 6am-9pm PST PST Paroxysmal supraventricular tachycardia, see there , weekdays. "By providing a variety of access points to technical support assistance and information, SyQuest is helping customers solve their support problems as quickly as possible," said Doug Chandler, senior analyst, International Data Corp. Premier service is available via SyQuest's new toll-free service line. Customers will be charged a flat $15 fee per incident on any MasterCard, VISA, American Express or Discover card. All fees for subsequent calls on the same incident are waived. SyQuest also will waive the $15 charge for calls resulting from problems covered under product warranties. First-time callers will be referred to a special toll hotline for technical assistance, free of charge. About SyQuest SyQuest Technology, Inc., is a world leader in removable cartridge hard drives. Founded in 1982, the company has an installed base of more than three million drives and 16 million cartridges worldwide. SyQuest is headquartered in Fremont, California, and maintains manufacturing facilities in Fremont, California, and Penang (Malaysia) with additional facilities in Colorado, California, Europe and Asia. The company offers removable cartridge hard drives for Windows, MS-DOS MS-DOS in full Microsoft Disk Operating System Operating system for personal computers. MS-DOS was based on DOS, developed in 1980 by Seattle Computer Products. Microsoft Corp. bought the rights to DOS in 1981, and released MS-DOS with IBM's PC that year. , PC-DOS The DOS operating system originally developed by Microsoft and supplied by IBM on its PCs before Windows 95 became the norm. Up until DOS 6, PC-DOS was almost identical to Microsoft's MS-DOS for non-IBM PCs, and both versions are called "DOS." See "IBM's DOS 6" under DOS 6. , UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , SGI (SGI, Sunnyvale, CA, www.sgi.com) A manufacturer of workstations and servers, founded in 1982 by Jim Clark. The company was founded as Silicon Graphics, Inc., but changed to its acronym in 1999. , Sun OS and Apple Macintosh platforms. SyQuest (SYQT) is publicly traded on NASDAQ's National Market System. See SyQuest on the World Wide Web at http://www.syquest.com . -0- Note to Editors: SyQuest and the SyQuest logo are registered trademarks of SyQuest Technology, Inc. All other brands or tradenames are the property of their respective companies. CONTACT: SyQuest Technology, Inc. Amy Reardon, 510/226-5386 or The Bohle Company Joseph Riser, 310/785-0515 ext. 205 |
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