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Articles 1-45 out of 45 article(s) Title Author Type Date Words Switzerland: Swiss Health Insurance Company Using Volt Delta's Call Center Survey Solution. Oct 21, 2009 426 United states : Five9 Assists in Aberdeen Survey to Offer Insight on Call Center Sales. Oct 15, 2009 379 Research and Markets: After Reasonable Growth in 2007 / 2008, CRM Budgets In 2009 and Beyond Are Expected To Remain Flat, At Best. Oct 6, 2009 258 Zenith Administrators Customer Satisfaction Survey Shows Value of Call Center Training. Sep 22, 2009 413 Reportlinker Adds Business Trends 2009 - Knowing Your Contact Center Outsourcing Customer (Customer Focus). Sep 21, 2009 244 Customer Service Representative Performance Key to Improvement in Contact Center Satisfaction, According to CFI Group Study. Jun 17, 2009 742 AAA Life Insurance Company Utilizes inContact's ECHO Surveys to Measure Customer Satisfaction. Jun 15, 2009 797 Supplier Survey: IP contact center solutions. Jun 1, 2009 696 SPSS Inc. Transforming Market Research Organizations into Modern Survey Research Call Centers. May 27, 2009 933 New Version of SPSS Inc. Data Collection Survey Software Quickly and Easily Captures Voice of the Customer. May 12, 2009 1181 CyberTech Presents Complimentary Webinar on Contact Center Quality Management. May 6, 2009 466 Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics. Mar 23, 2009 494 Member Loyalty Group Provides Phone Survey Services to Credit Unions. Feb 16, 2009 841 Echopass Helps Delaware North Companies Parks & Resorts Counter Economic Downturn with Customer Survey. Feb 4, 2009 1310 Interactive Intelligence Rated Top Unified Communications Vendor by North American Contact Centers. Jan 12, 2009 549 A model business: why outsourcing is vital for the growth of the world's newest call centers. Fleischer, Joe Jan 1, 2009 781 Surveys and market research--using the contact center to provide knowledge. Shale, Joshua; Kupersmit, Benjamin Dec 1, 2008 804 SPSS mrDialer(TM) with Voice over IP (VoIP) Lowers Costs for Market Researchers, Enables the Virtual Call Center. Nov 10, 2008 764 REVENGE OF CALL CENTRE; Worker 'sabotaged account'. Oct 30, 2008 359 Research and Markets: A Business Trends Report of Contact Center Investments in Developed Markets: Understand the Latest Trends & Strategic Spending Objectives for Investments. Oct 24, 2008 383 Around the industry, innovation abounds: there are so many new trends taking place in the call center and CRM markets--and so many of them are worth sharing. Tehrani, Rich Oct 1, 2008 924 New Zealand: Firms plan more call centre outsourcing. Sep 11, 2008 173 Desperately seeking one, single, solitary relationship. Hall, Robert Sep 1, 2008 844 Tykes blast poor service. Aug 30, 2008 190 Verint Witness Actionable Solutions Rates #1 for Vendor Reputation in National Association of Call Centers Reader Survey. Aug 27, 2008 810 The role of agents and their impact on customer service. Loring, Steve Aug 1, 2008 1624 Study reveals contact center disconnect. Campbell, Susan J. Jul 1, 2008 440 Survey studies global contact center performance. Campbell, Susan J. Jun 1, 2008 459 Newspapers Are Gutting Call Centers - Just When They Need Them the Most, New Report from Classified Intelligence Shows. May 19, 2008 653 The call center customer of the future. Schelmetic, Tracey E. Mar 1, 2008 1397 The 2007 Black Book Survey Results Revealed That Contact Center Outsourcing Vendors Are Struggling to Adapt Industry-Specific Solutions to both New and Established Clients. Feb 7, 2008 1195 www.tmcnet.com/1465.1: Genesys survey examines activities of successful contact centers. Feb 1, 2008 89 AberdeenGroup Report Confirms Importance of Implementing Multi-Channel Call Center Agents. Mar 19, 2007 542 ICMI Survey Suggests Virtual Queuing for Contact Centers. Feb 20, 2007 361 New HotelSurvey Internet Customer Loyalty Tool Empowers Hospitality & Service Industry to Fight Guest Defection. Sep 13, 2006 836 View Important Trends That Will Help Call Center Professionals Make Key Staffing Decisions to Ensure That Frontline Employees Stick Around and Perform At High Levels for Years to Come. Sep 6, 2006 573 Region's economy is growing fastest. Aug 14, 2006 412 North-east has fastest growth. Aug 14, 2006 428 More Companies Plan to Extend Their Workforces With At-Home Agents; Call Center Survey Highlights Industry Adoption and Perceptions of At-Home Agents. Jun 19, 2006 642 Call centre survey. Jun 1, 2006 293 etalk unveils customer survey solution. Schelmetic, Tracey E. Jun 1, 2006 153 Ventana and Enkata Survey Reveals Prevalence of Inaccurate Performance Metrics in the Contact Center; Research Confirms Strong Need for Operational Performance Management Technology to Cut Costs and Improve the Customer Experience. Apr 3, 2006 577 New Consumer Study Highlights Need for Companies to Improve Customer Service or Risk Losing Customers; Three Quarters of Respondents Focus on Availability of 24x7 Support When Making Purchase Decisions. Mar 27, 2006 603 Study shows Americans are most impatient customers. Schelmetic, Tracey E. Brief Article Jan 1, 2006 127 Survey measures success of at-home agents. (Happenings). Brief Article Apr 1, 2002 88

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