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Articles 1-100 out of 100 article(s) Title Author Type Date Words Help Desk Workers of the World to Unite; Zendesk Declares Today Love Your Help Desk Day. Dec 8, 2009 822 Jackson[R] Recognized as World Class Customer Service Provider by SQM. Dec 2, 2009 688 47 percent said they intend to give client gifts, while 35 percent said they would do so for employees. Survey Nov 20, 2009 75 Jafza's customer support projects prove huge success. Nov 1, 2009 430 United States : Sitecore's .NET Web Content Management System Helps Financial Services Companies Streamline Marketing and Sales, Improve Customer Service and Cut Costs. Oct 14, 2009 422 Next generation Customer Service, the new strategic differentiator. Oct 12, 2009 1623 Only 33 percent of customers in the same survey said customer service has improved. Oct 9, 2009 50 It's not all about price: grocers offering value, quality and superior customer service win the day. Verma, Sharad Oct 1, 2009 767 Customer service still seen as the main determinant of customer loyalty. Brief article Sep 1, 2009 131 What your customers are really telling you: how do we keep customers satisfied and loyal for the long haul? Ayers, Andrea J. Sep 1, 2009 2606 New Research From Vovici Shows Businesses With Highly Loyal Customers Practice 7 Principles. Jul 16, 2009 623 New Convergys Relationship Management Survey Highlights Key Internal Customer Experience Challenges and Opportunities for Banks. Company overview Jul 16, 2009 754 Customer Service Representative Performance Key to Improvement in Contact Center Satisfaction, According to CFI Group Study. Jun 17, 2009 742 75 Percent of Endeca B2C and B2B Customers Say Designing Personalized User Experience Drives Revenue and Customer Loyalty. Company overview May 8, 2009 716 COPC Inc. and SOCAP International Unveil First Ever Multi-Industry Benchmarking Data. Apr 20, 2009 684 SOCAP International to Host Symposium Focusing on Customer Experience and Offering Value During Tough Economic Times; Unveiling New Industry Benchmarking Data. Apr 7, 2009 405 AOL Tops the List Among Internet Service Providers in Customer Experience Online Survey. Mar 26, 2009 541 Public attracted to indies says Which? Brief article Feb 13, 2009 123 Telecommunications Providers Losing Enterprise Customers Due to Billing-Related Customer Service Issues, Accenture Study Finds. Feb 10, 2009 917 Echopass Helps Delaware North Companies Parks & Resorts Counter Economic Downturn with Customer Survey. Feb 4, 2009 1310 United States: FORTRUST Data Center Announces 2008 Customer Service Survey Results. Feb 3, 2009 154 LeanLogistics Recognized for Best Customer Service in 2008 CGT Readers' Choice Survey. Jan 23, 2009 752 Customers Vote JCPenney Tops in Customer Service. Jan 16, 2009 754 Annual ChoiceStream Survey Finds Personalized Ads Attract High-Value Customers. Jan 13, 2009 691 Differentiation strategy, performance measurement systems and organizational performance: evidence from Australia. Spencer, X. Sarah Yang; Joiner, Therese A.; Salmon, Suzanne Jan 1, 2009 7807 Clients Praise SilverSword for Exceptional Customer Service. Nov 21, 2008 291 Customer Service, Not Price, Remains Top Cause of Customer Churn, Accenture Study Finds. Nov 18, 2008 1010 New Study Shows Customer Experience is a Competitive Differentiator. Nov 17, 2008 829 Chordiant Launches Model for Benchmarking and Improving Customer Experience Management. Oct 22, 2008 790 Survey Sheds Light on Customer Acquisition and Retention "Musts" for Small Businesses. Oct 16, 2008 384 Customers Give Guidewire Software High Marks in Novarica Ace Rankings Survey. Sep 10, 2008 512 Novarica ACE Rankings(TM) Document "Average Customer Experience" to Help Insurers Evaluate Technology Vendors Based on Peer Experience. Sep 8, 2008 527 Audi Jordan Scores Highest in Middle East Customer Satisfaction Survey. Aug 28, 2008 280 Audi Jordan Scores Highest in Middle East Customer Satisfaction Survey. Aug 27, 2008 280 Office Depot Ranked Best in Class for Customer Service by Corporate Research International Survey. Aug 7, 2008 400 The role of agents and their impact on customer service. Loring, Steve Aug 1, 2008 1624 Capgemini Study Links Customer Experience at Car Dealerships with Vehicle Manufacturer Loyalty. Jul 23, 2008 845 As Security Threats Proliferate, U.S. Organizations Report More Incidents of Confidential Information Loss and Decreasing Levels of Customer Satisfaction. Jul 16, 2008 776 Survey Finds MemberHealth's(TM) Part D Plan No. 1 in Customer Satisfaction for the Second Consecutive Year. Jul 1, 2008 396 Determinants of performance in retail banking: perspectives of customer satisfaction and relationship marketing. Jham, Vimi; Khan, Kaleem Mohd Jul 1, 2008 3012 United Kingdom: Omega Sets Global Standards for Service Excellence with New 'Customer Bill of Rights' Benchmark. Jun 25, 2008 226 Taiwan: Taiwan Mobile customers happiest with service, poll found. Jun 8, 2008 246 Taiwan: Taiwan Mobile Co. has highest customer satisfaction. Jun 7, 2008 335 Wilson Health Information Finds Health Mart #1 in Pharmacy Customer Satisfaction Nationally. Jun 2, 2008 379 Customer feedback management from Interactive Intelligence. Jun 1, 2008 107 The real life of CRM: politics, Health care, E-mail and coffee shops. Sims, David Survey Jun 1, 2008 1037 DIRECTV Rates No. 1 in Pay TV Industry for 2008 American Customer Satisfaction Index. Industry overview May 20, 2008 420 Salesforce.com releases customer satisfaction ratings. May 1, 2008 55 Quality Systems Play Key Role in Bank Customer Satisfaction. Apr 30, 2008 554 Misrepresented Items, Lack of Customer Support Sabotage Online Shopping Experience. Apr 15, 2008 641 MPC COMPUTERS NOTEBOOKS TOP CUSTOMER SATISFACTION STUDY. Apr 1, 2008 477 Piedmont Natural Gas Repeats as Region's Highest Ranked Gas Utility in J.D. Power and Associates Study of Business Customers. Mar 20, 2008 346 Global Brands: Improve Your Customers' Experience, or See Them Walk. Mar 18, 2008 1228 Survey Shows Outsource Partners International "Has the Happiest Customers" in Finance & Accounting Outsourcing. Mar 12, 2008 445 Agents are customers, too: insurers should provide their field forces with the same top-notch service as their policy holders. Callahan, Steve Survey Mar 1, 2008 2078 SO DISSATISFIED WITH SERVICE! A Huddersfield-based survey has found customers feel. Feb 6, 2008 398 Verizon Wireless and T-Mobile Tie for First Place in VocaLabs Customer Service Study. Jan 29, 2008 311 Measuring Customer Satisfaction Depends on Asking the Right Questions, Says Impact Achievement Group. Jan 24, 2008 449 Smooth Returns Process Positively Influences Customer Perceptions, Opinion Research Corporation Study Suggests. Jan 15, 2008 558 Customer Service Quality Falling Short of Rising Expectations Across the Globe, Accenture Study Finds. Jan 7, 2008 1265 MPC Notebooks Top TBR Customer Satisfaction Poll. Jan 3, 2008 520 Fire service hot on pleasing customers. Dec 8, 2007 153 Opinion Research Corporation Launches Customer Experience Evaluation Tool. Nov 14, 2007 552 Survey Finds Shift in Retailers' Market Strategy: Customer Service Emerges As Key Success Factor. Nov 6, 2007 1175 Qwest Directory Assistance Receives Seventh No. 1 Ranking in Customer Satisfaction Survey. Nov 5, 2007 359 'Customer satisfaction is more than a score': DEK explains the system behind its five-year SEA winning streak. Drysdale, Chelsey Interview Nov 1, 2007 826 Qwest Customer Service Ranked No. 1 by Enterprise Customers in Leading Research Report. Oct 31, 2007 375 Verizon Wireless Remains on Top in VocaLabs Customer Service Study. Oct 23, 2007 345 Customer Experience Model: US Business Experience Available Now. Oct 23, 2007 282 Verigy Recognized for Uptime by Taiwan Customers in VLSI Research's Survey on Equipment Suppliers. Oct 16, 2007 625 Qwest Customer Service Ranked No. 1 by Wholesale Customers in Leading Research Report. Oct 9, 2007 391 www.tmcnet.com/867.1: Avaya Survey shows customer service and unified communications keys to success. Schelmetic, Tracey E. Aug 1, 2007 105 NetQoS Scores Top Customer Satisfaction Levels in Independent Survey. Jun 5, 2007 682 How much is superior customer care worth? Schelmetic, Tracey E. Jun 1, 2007 614 Greenfield Online Ranked Number One in Customer Satisfaction According to Survey Conducted by MarketResearchCareers.com. May 24, 2007 457 Survey Finds MemberHealth's Part D Plan #1 in Customer Satisfaction. May 23, 2007 997 Accenture Study Finds Widespread Customer Service Problems for Consumer Technology Companies. May 21, 2007 692 Standards going down say upset customers. May 21, 2007 300 Study: Airlines have work to do to satisfy customers. May 15, 2007 543 Qwest Directory Assistance Receives Sixth Number One Ranking in Customer Satisfaction Survey. May 8, 2007 333 SkyeTek and Impinj Lead RFID Reader Providers in Customer Satisfaction. Apr 24, 2007 438 SciQuest Furthers Client Commitment with Completion Of SAS 70 Audit and 2006 Customer Satisfaction Survey. Apr 10, 2007 574 The American Customer Satisfaction Index: GEICO Ranks Tops in Property Casualty Insurance Industry. Mar 29, 2007 350 Verigy Among Best Rated Equipment Suppliers in VLSI Research Customer Survey of Semiconductor Manufacturers in China. Mar 22, 2007 375 Learn about the Role of Complaints Management in Improving Customer Service in European Retail Banks. Mar 21, 2007 335 Aetna Ranked First in Three States in Nation's Largest Customer Satisfaction Survey. Mar 19, 2007 518 Aetna Ranks First in Missouri in Survey of Customer Satisfaction with Health Plans. Mar 19, 2007 482 Qwest Earns Top Honors for Wholesale Customer Service in Leading Industry Research Report. Mar 9, 2007 445 Textron's Bell Helicopter Number One in Customer Support For 13th Year in a Row. Mar 9, 2007 419 New Survey Finds Corporations Leveraging Innovation to Improve Customer Satisfaction. Mar 7, 2007 479 Vivisimo to Provide Advanced Analysis of Customer Satisfaction Surveys for ForeSee Results. Feb 21, 2007 611 Barnes & Noble.com Number One in E-Commerce Customer Satisfaction According to Latest Survey. Feb 20, 2007 491 Independent Survey Ranks TomorrowNow in Top 10 Percent of Worldwide IT-Industry Customer Satisfaction and Loyalty. Feb 12, 2007 703 Witness Systems Unveils Customer Feedback Software. Dec 4, 2006 1192 Priceline.com(R) Named Best Third-Party Hotel Reservations Website In New Hospitality Industry Customer Survey. Nov 20, 2006 376 JAG TOPS IN CUSTOMER APPROVAL. Nov 16, 2006 481 Credit Unions and Community Banks Continue to Lead Large Banks and Mid-Size Regionals in Customer Satisfaction and Branch Service. Nov 15, 2006 900 Qwest Directory Assistance Service Named Top Performer in Customer Satisfaction Survey. Nov 1, 2006 270 Witness Systems Publishes Survey Results in Celebration of National Customer Service Week. Oct 5, 2006 1054 Aberdeen Group Survey of LogicTools Users Reveals High Customer Satisfaction and Supply Chain Performance Exceeding Peers. Oct 4, 2006 473