Survey measures success of at-home agents. (Happenings).
CallCenterCareers.com recently surveyed 504 call center
professionals to determine their call centers' experiences with
allowing agents to work from home. Over 30 percent indicated that
allowing agents to work from home has been a successful experience. Only
7.1 percent said that allowing agents to work from home was
unsuccessful. Nine percent reported that their call centers were going
to try allowing agents to work at home within the next one-year adj. 1. completing its life cycle within a year.
Adj. 1. one-year - completing its life cycle within a year; "a border of annual flowering plants"
annual
phytology, botany - the branch of biology that studies plants period.
Over 53 percent said their call centers would nor consider implementing
a remote-home agent program.
COPYRIGHT 2002 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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