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Supportgate.com Launches ``Ask SSPA''.



Business Editors & High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--March 14, 2001

Supportgate.com announced today the launch of the its new service "Ask SSPA SSPA Solid State Power Amplifier
SSPA Service and Support Professionals Association
SSPA Software Support Professionals Association
SSPA Short Statured People of Australia Inc.
SSPA Submicron Signal Processor Architecture
" that will provide organized self-help to Supportgate.com Community Members and other visitors to www.supportgate.com.

This new searchable knowledgebase will make it easy for Supportgate.com visitors to locate articles, white papers, audio/video presentations, management tips and many other resources that Supportgate.com maintains on its Web Site. Powered by Software911, the on-line support system also facilitates effortless ef·fort·less  
adj.
Calling for, requiring, or showing little or no effort. See Synonyms at easy.



effort·less·ly adv.
 content administration and maintenance.

"We have designed 'Ask SSPA' so that any support manager can ask any question about anything in tech support," said Bill Rose, SSPA founder/executive director. "Using the Software911 suite, all the content on Supportgate.com can be found easily and quickly. Our members demand and deserve the most up-to-date information in the industry. Software911 lets us meet and exceed their expectations."

"We are proud that Supportgate.com chose Software911 as their on-line support provider," said John McAughtry, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of Software911, Inc. "The fact that the industry leader of customer support chose Software911 as part of their own solution is quite a distinction."

Supportgate.com site visitors can browse (1) To view the contents of a file or a group of files. Browser programs generally let you view data by scrolling through the documents or databases. In a database program, the browse mode often lets you edit the data. See Web browser.  the entire knowledge base or select certain topics to browse. Topics are currently arranged in 16 categories including: Automation; Bill's Best Books; Case Studies; Certification; Cost & Profit; Customer Interaction; Customer Satisfaction/Feedback; Industry Analysis; International Support; Management; Online Support; People Issues; Problem Solving/Troubleshooting; Service Awards; Support Operations and Training/Professional Development. Easy access is available to all visitors to www.supportgate.com by clicking on the Search Ask SSPA button.

The product also allows for specific searches. The keyword search is not limited to the subject areas but includes the entire document in the knowledgebase supporting formats such as Microsoft Word A full-featured word processing program for Windows and the Macintosh from Microsoft. Included in the Microsoft application suite, it is a sophisticated program with rudimentary desktop publishing capabilities that has become the most widely used word processing application on the market. , Excel files, and pdfs. Additionally, the software package includes an English-sentence search that allows full questions to be asked.

Keeping the content current is facilitated by Software911's One-Click Publishing tool, which requires no HTML HTML
 in full HyperText Markup Language

Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web.
 or programming. As a hosted solution, Software911 allows Supportgate.com to instantly upload new material or change content in real-time without having to wait for additional support from the IT department.

"Ask SSPA" utilizes technology developed by Software911. Software911 provides organized self-help for e-commerce, corporate and intranet Web sites. Companies can add round-the-clock customer service and support with a minimum of time and cost. Literally overnight, companies can upload their knowledge bases, FAQs, emails and documents into a searchable on-line knowledgebase linked to their intranet or Web site. Site visitors then locate all the help functions in one place. Utilizing up-to-date support information, visitors can quickly resolve their needs, thus reducing the load of phone calls and emails into your service center.

About Software911

Software911 Inc., based in San Jose San Jose, city, United States
San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850.
, Calif., is an eCRM company, providing fast, easy and powerful Web self-help solutions. Software911's hosted solutions help customers gain competitive advantage, control costs and increase customer satisfaction. Lets add 1 channel service statement in this positioning somewhere Software911's key customers include Emery Worldwide Emery Worldwide was a cargo airline, once was one of the leading carriers in the cargo airline world.

Emery started in 1946 and was the first freight forwarder to receive a carrier certificate from the United States Government.
, OKI Network Technologies, and InnoMedia. Software911 can be found on the Web at http://www.software911.com. For more information call 408/437-9911 or send an email to info@software911.com.

About Supportgate.com

Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA SVA School of Visual Arts
SVA Severe (Thunderstorm) Advisory
SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden)
SVA Shareholder Value Added
), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPS TSPS Traffic Service Position System
TSPS Targeting Set Power Supply (LANTIRN)
TSPS Total Solution Prototype Service (EFTC) 
), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com Web portal See portal.  site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; SuperStars This article is about the televised sports competition. For other uses, see Superstar.

Superstars is an all-around sports competition that pits elite athletes from different sports against one another in a series of athletic challenges resembling a decathlon.
 Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.
COPYRIGHT 2001 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Mar 14, 2001
Words:671
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