Supportgate.com Announces New Membership Community: The SSPA Europe.
Business Editors and High-Tech Writers
SAN DIEGO--(BUSINESS WIRE)--Dec. 7, 2000
Supportgate.com, the leading industry portal for IT support professionals, announced today the launch of a new Membership Program: The SSPA SSPA Solid State Power Amplifier
SSPA Service and Support Professionals Association
SSPA Software Support Professionals Association
SSPA Short Statured People of Australia Inc.
SSPA Submicron Signal Processor Architecture Europe Member Community.
The SSPA Europe joins the other Supportgate.com communities that include the Software Support Professionals Association (SSPA), The Service Vendor Alliance (SVA SVA School of Visual Arts
SVA Severe (Thunderstorm) Advisory
SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden)
SVA Shareholder Value Added ) and The Technical Support Professionals Society (TSPS). The Supportgate.com Web portal See portal. site is "home" for service professionals and executives to network and mingle, and The SSPA Europe will provide these opportunities to support centers in the U.K. and Europe.
"We are pleased to announce the beginning of a strengthened presence for the SSPA in Europe," said Bill Rose, SSPA founder/executive director. "With the advent of globalization globalization
Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation , large companies expect their service providers to grow with them, providing a consistent, ever higher level of customer support, wherever they might be around the globe."
The SSPA Europe Member benefits include:
Access to Industry Experts:
Membership in the SSPA provides support professionals with the much-needed opportunity to network with leading experts in software support. The SSPA has access to seasoned practitioners that can help your support center meet its current challenges.
Looking for Looking for
In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. Access to Industry Experts? SSPA has created the Member2Member Exchange, a way to network with other SSPA Europe Members via various email topical discussion groups. A Member may choose to subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day"
buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company"; any or all of the discussion groups through the Members Only Section.
At least three SSPA Europe Events will be held each year. Possible locations include Amsterdam, Netherlands; Dublin, Ireland; Munich, Germany; London and others. SSPA Europe Members receive substantial fee discounts to these events. Visit the Conferences section of www.supportgate.com for additional details on each event.
The Software Technical Assistance Recognition (STAR) Awards are presented annually to those SSPA and SSPA Europe Member organizations that deliver exceptional software support. These annual awards are given out by the SSPA at the annual Horizons Conference, the next to be held in Savannah Savannah, city, United States
Savannah, city (1990 pop. 137,560), seat of Chatham co., SE Ga., a port of entry on the Savannah River near its mouth; inc. 1789. , Ga., Oct. 1-4, 2001. The award is given in several distinct categories. It is a self-nominating process.
WebStar Services Awards:
The WebStar Service Awards are an annual award given out to SSPA, SSPA Europe and SVA Member Companies who excel at Verb 1. excel at - be good at; "She shines at math"
excel, surpass, stand out - distinguish oneself; "She excelled in math" providing exceptional customer service and technical support via the Web. These annual awards, are given out by the SSPA at the annual San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. Summit, to be held Feb. 5-8, 2001. It is a self-nominating process.
Technical Support Professionals Society (TSPS):
The SSPA Europe Member's Primary Contact and other Managers can register all of their support reps/staff for a free TSPS individual Membership. See the TSPS section of www.supportgate.com for more information on TSPS.
Data Research Group:
The Supportgate.com Data Research Group was formed to provide timely, accurate and applicable information specifically for support professionals in the IT Industry. SSPA and SSPA Europe Members receive substantial discounts to The SSPA Survey and Support Sense Booklets.
The SSPA Survey:
Industry experts developed The SSPA Survey. The Survey is divided into 11 Sections with numerous questions in each Section; Demographics, Use of VARS VARS Value Added Reseller
VARS Vehicle Accounting and Reporting System (US Immigration and Naturalization Service)
VARS Vertical and Azimuth Reference System
VARS Variant Stem
VARS Variables and Resellers, E-Commerce, Automation, Online Services, People, Performance Metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees . , Finance, Service Marketing, Customer Satisfaction, Supplemental Information.
> The SSPA Support Sense Booklets:
The Support Sense Booklets are the newest resource offered by the Software Support Professionals Association (SSPA), and were written with the technical support professional in mind. These booklets are bursting with a wealth of information on topics such as: increasing customer satisfaction, strengthening soft skills, and increasing technical skills in the ever-changing world of IT support. A new Booklet will be released every month.
> Market Research Center:
Most poor decisions come about because customers don't react the way you guessed they would. FORTUNE 500 companies minimize those risks by conducting expensive and time-consuming market research. Thanks to the Internet, this same ability is now available to managers and owners in all sized companies -- literally overnight.
New Member Spotlights:
All new SSPA Europe Members have the opportunity to submit information regarding their company for posting on the New Member Spotlights section of www.supportgate.com.
The Article Archive is a collection of Articles, White Papers and other writings and is designed with headings of Title, Type, Organization (who submitted) and Description (brief synopsis) for easy access and search. The Interactive Library is a Members Only feature.
Members are given priority to speak at SSPA Europe and SSPA Events. The association is not only so Members have access to their peers and to industry experts, but also so other members have access to you. Speaking at an SSPA Europe event is a great way to share their knowledge!
"The SSPA Europe Membership Program received an enthusiastic welcome and endorsement from the Attendees at the SSPA Europe Executive Forum recently held in Amsterdam," said Ron Johnson Ron Johnson is the name of:
Company Support Centers that have joined the SSPA Europe include: VERITAS Software Veritas Software Corp. was an international software company that was founded in 1983 as Tolerant Systems, renamed Veritas Software Corp. in 1989, and merged with Symantec in 2005. It was headquartered in Mountain View, California. (Reading-U.K.); Candle Services Ltd. (U.K.); Rational Software (Netherlands); AspenTech Europe (Belgium); Peregrine Systems This article about a company does not make it clear whether the subject meets the Wikipedia criteria for . (U.K.); Objective Systems Integrators (France); VERITAS Software (Guildford-U.K.); Eircom (Ireland); Mercury Interactive For another company with a similar name, see Mercury Computer Systems.
HP Mercury (formerly Mercury Interactive) is a subsidiary of Hewlett-Packard that is a market leader in automated software quality assurance and offers products in other areas such as diagnostics, (Israel); Mentor Graphics Mentor Graphics, Inc (NASDAQ: MENT) is a US-based multinational corporation dealing in electronic design automation (EDA) for electrical engineering and electronics, as of 2004, ranked third in the EDA industry it helped create. (U.K.) Ltd.; Hewlett-Packard (Netherlands); Ask Jeeves (U.K.).
Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance (SVA), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.
The Supportgate.com Web portal site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information visit www.supportgate.com.