Supportgate.com Announces Intraware Inc. As New Service Vendor Alliance Member.Business Editors & High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--May 17, 2001 Supportgate.com, the leading industry portal for IT support professionals, announced today that Intraware Inc., (Nasdaq:ITRA ITRA International Tire and Rubber Association ITRA Inter-American Treaty of Reciprocal Assistance ), a leading provider of Internet-enabled software delivery and management solutions to business-class software companies, has joined the Service Vendor Alliance (SVA SVA School of Visual Arts SVA Severe (Thunderstorm) Advisory SVA Statens Veterinärmedicinska Anstalt (National Veterinary Institute, Sweden) SVA Shareholder Value Added ), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community. "The SVA is proud to have Intraware as our newest member into this fast-growing organization," said Bill Rose, SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture founder/executive director. "Their services' ability to proactively notify, deliver and track software, updates and documentation specific to each account, provides customer support departments a unique opportunity for their web-based customer service." Intraware's Web-based software delivery and management service, SubscribeNet, has a proven record of lowering support costs and increasing customer satisfaction by: -- Eliminating customer support calls related to update and fulfillment issues -- Ensuring each customer has immediate access to the most current software, updates, patches and documentation -- Giving technical support immediate access to each customer's software information and update history -- Integrating with their existing CRM systems and support Web sites "In today's economic climate, software companies must grow renewals and maintenance contract revenue to improve their profitability," said Frost Prioleau, president of Intraware. "And to make this happen, customers must be satisfied with the quality of post-sales support. Through SubscribeNet, customer support can create closer, more profitable relationships with each customer by proactively notifying all customers of any new software or updates, and providing each account with Web-based software management tools. Additionally, when a customer does contact customer support, the support representative can more quickly resolve the issue by knowing that customers' software information. Intraware's service can be implemented and seamlessly integrated with the existing support Web site in a few weeks, enabling that company to realize immediate benefit and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Intraware Inc. is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corp., Motive Communications, CustomerSat.com, Remedy Corp Remedy Corp (NASDAQ:RMDY) was a software company that produced the Action Request System and various applications therein. Remedy is now the Service Management Business Unit of BMC Software. ., Servicesoft Corp., Sykes Enterprises Sykes Enterprises (NASDAQ: SYKE) is a family of global companies delivering business process outsourcing (BPO) services. See also
trademark - a formally registered symbol identifying the manufacturer or distributor of a product , ServiceWare, ePeople, InsightExpress LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , Previo, SafeHarbor.com, CustomerCast Inc., Verette, Brightware, EARNWARE Corp., Astea International, Mercury Interactive For another company with a similar name, see Mercury Computer Systems. HP Mercury (formerly Mercury Interactive) is a subsidiary of Hewlett-Packard that is a market leader in automated software quality assurance and offers products in other areas such as diagnostics, , Software Spectrum, TechExcel, QSupport Technologies and others. About Intraware Inc. (Nasdaq:ITRA) is a leading provider of Internet-enabled software delivery and information technology (IT) management solutions that enable corporations to optimize their IT investments. Intraware's unique solutions have attracted strategic relationships with industry-leading vendors, including Compaq Computer Corp., IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Corp., Oracle Corp., and iPlanet, a Sun-Netscape Alliance (Sun-Netscape Alliance, Santa Clara, CA) A joint venture of Sun and Netscape to market Netscape's Web-based software products. The Alliance was formed when AOL acquired Netscape in 1999 to take advantage of the fact that the bulk of Netscape software was already running on Sun hardware. . Intraware is headquartered in Orinda, Calif., and can be reached at 888/446-8729, 925/253-4500, or www.intraware.com. About Supportgate.com Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of the Software Support Professionals Association (SSPA), and SSPA Europe, SSPA Pacific Rim, Service Vendors Alliance, (SVA), Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification and the Technical Support Professionals Society (TSPS). The Supportgate.com Web portal site is "home" for service professionals and executives and features many opportunities such as the Member2Member Information Exchange; Ask SSPA; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com. |
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