Supportgate.com Announces EARNWARE Corp. As New Service Vendor Alliance Member.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Oct. 24, 2000

Supportgate.com, the leading industry portal for IT support professionals, announced today that EARNWARE(TM) Corp., has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online.

SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.

"EARNWARE is an exciting company with even more exciting technology," said Bill Rose, SSPA founder/executive director. "They are true experts in both Internet and Telecommunications technologies. A great addition to the Service Vendor Alliance."

EARNWARE(TM) is a powerful marketing and communications system that you can run securely from any computer on the Internet. It's a complete, virtual office! Every EARNWARE(TM) account comes with the most powerful online Unified In-Box you'll ever own. Unified means that it is a fully enabled central repository for all your e-mail, fax-mail and voice-mail messages! It's accessible from anywhere you might be!

EARNWARE(TM) comes complete with a Contact Manager, designed for effective relationship marketing practices. There you build and manage automated follow-up lists... your own personal marketing machine! Initiate campaigns from wherever you are!

Every EARNWARE(TM) subscriber gets a programmable, toll-free number that rings into the powerful EARNWARE(TM) business Phone System. Now, you can have the use and power of a multi-million dollar business phone system at your service, without the expense. This is an incredible value!

EARNWARE(TM) also includes a powerful Fax System which will automate every aspect of your fax correspondence, including fax-on-demand.

Also included is an E-Mail System that comes complete with one or more e-mail addresses and the powerful EARNWARE(TM) auto-response system. You are professional when you respond immediately. And, it's one more selling opportunity!

And for presenting your offer online, you'll have full control of the EARNWARE(TM) Web System, enabling you to easily build and manage your own professional looking, full-featured Web site.

"After strategic consultation, EARNWARE(TM) assists our clients and VAR's in creating a turnkey, duplicatable suite of Web-based tools that automate the sales pipeline," said Rick Fleshman, EARNWARE(TM) Corp. vice president of marketing. "We are pleased to work with organizations like Supportgate.com and the Service Vendor Alliance to create intricate follow-up procedures and build lasting customer relationships."

EARNWARE(TM) Corp. is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Blue Pumpkin Software, Brigade Solutions, Support.com, Inference Corp., Motive Communications, CustomerSat.com, Remedy Corp., Servicesoft Corp., Sykes Enterprises, Software911, Applix Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress LLC, Previo, SafeHarbor.com, CustomerCast Inc., Technecall Inc., Astea International and others.

About EARNWARE(TM) Corp.

EARNWARE(TM) Corp. was founded in 1997 by John Valenty (CEO), a highly-successful and seasoned entrepreneur. Valenty is renowned for pioneering automation in prospecting and lead generation activities.

In 1995, Valenty took on the challenge to mass-market an unproven, consumable product. Turning to sales automation and direct marketing for leverage, he developed a system responsible for generating sales revenues of 5 million dollars in less than 3 years. As a result of that spectacular success, Valenty founded EARNWARE(TM) Corp. to help other companies grow their businesses.

Employing a daunting array of Internet and telecommunications technologies, Valenty required uniquely integrated and scalable systems that quickly outgrew the existing service providers. Personally capitalizing EARNWARE(TM), Valenty took on the formidable task of developing his own "Carrier-Grade" e-business infrastructure and product line.

Two years and $3,000,000 in research and development later, a cutting-edge line of subscription-based products was born. With this incredible technology, Valenty and his management team rapidly led the business to profits.

EARNWARE(TM) Corp.'s headquarters are located in Carlsbad, Calif., near pristine beaches and the popular amusement park, Legoland. The company is currently 40 employees strong, and growing. EARNWARE(TM) is a privately held, technology-based, debt-free marketing company that is positioned for vertical launching into the next millennium. Direct inquiries regarding strategic partnering, and/or licensing to: [e-mail].

About Supportgate.com

Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com Web portal site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information visit www.supportgate.com.