Supervisor toolkit: flexible solution.The Supervisor Toolkit, video, 82 min., 2005, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Learning (800-421-0833, www.crmlearning.com), $995. Leader guide. Every experienced trainer knows that there are no "one-size-fits-all" training solutions. To be effective, we need to customize or tailor each intervention A procedure used in a lawsuit by which the court allows a third person who was not originally a party to the suit to become a party, by joining with either the plaintiff or the defendant. , depending upon the specific need. This program from CRM Learning provides a solution to assist trainers in this process. The Supervisor Toolkit is an extremely flexible training tool: it has 90 video clips A short video presentation. covering topics for management and supervisory training. These snippets come from CRM Learning's vast library of training videos. The clips can be inserted into existing training programs or form the basis of a new training solution. FLEXIBILITY IS THE KEY Flexibility is the key word for this training program. For example, the kit comes with both CD and DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. versions of the video clips. Also, each clip has two variations: with narration or without. And a comprehensive leader guide gives context to each clip, including discussion questions, activity suggestions, and follow-up follow-up, n the process of monitoring the progress of a patient after a period of active treatment. follow-up subsequent. follow-up plan activities. Trainers can use this toolkit to create a virtually unlimited number of customized training programs. The supervisory topics included in this program are: * Planning and Delegating Tasks * Building Trust and Respect * Motivating/Positive Feedback * Coaching and Training * Handling Conflict * Discipline/Constructive Feedback * Performance Appraisals Performance appraisal, also known as employee appraisal, is a method by which the performance of an employee is evaluated (generally in terms of quality, quantity, cost and time). * Hiring The video clips vary in length from 18 seconds to three minutes "Three Minutes" is the 46th episode of Lost. It is the twenty-second episode of the second season. The episode was directed by Stephen Williams, and written by Edward Kitsis and Adam Horowitz. It first aired on May 17, 2006 on ABC. , with many falling in the one- to two-minute range. Each narrated clip is introduced with a brief caption, explaining the main point viewers are about to see. The non-narrated clips skip this intro. Some of the clips are positive examples, and others are negative ones. Trainers can choose which clips best fit best their training needs. The leader guide offers much guidance for the trainer who needs help in designing an appropriate solution. Its authors thought of everything, starting at the very beginning of the training process. While other programs might simply offer a suggested training design, this guide tells trainers to start by defining their need for training. There's even a 17-question pre-workshop assessment that trainers can use to survey participants and determine their needs. Next, trainers are directed to a Summary Table that lists all of the video clips by topic. Once the clips are selected, trainers can refer to the suggested training designs for each clip. Finally, after planning and conducting the session, trainers can use the post-program assessment to evaluate and/or compare results to the pre-work. Because the clips come from many different sources in the CRM Learning video vault vault, ceiling over a room, formed in any one of a variety of curved shapes. Nature of Vaults A vault is generally composed of separate units of material, such as bricks, tiles, or blocks of stone, so shaped or cut that when assembled they form a , there are scenarios for almost everything. Some clips are in office environments, others in manufacturing plants, still others in alternate settings. There's even a cartoon-style clip that could be appropriate in the right session. Every clip is high quality, with good acting and believable be·liev·a·ble adj. Capable of eliciting belief or trust. See Synonyms at plausible. be·liev  a·bil story lines.
The only limitation of this flexible program format is the scarcity Scarcity The basic economic problem which arises from people having unlimited wants while there are and always will be limited resources. Because of scarcity, various economic decisions must be made to allocate resources efficiently. of handouts. The leader guide contains a one-page reproducible re·pro·duce v. re·pro·duced, re·pro·duc·ing, re·pro·duc·es v.tr. 1. To produce a counterpart, image, or copy of. 2. Biology To generate (offspring) by sexual or asexual means. form with generic questions about key learning points and "To-Dos After This Session." It would be nice to have more detailed handouts readily available. The leader guide also contains detailed instructions on how to insert these video clips into a PowerPoint presentation. It's the perfect solution for trainers who wish to add media to their programs. RECOMMENDATION The Supervisor Toolkit has a place on every trainer's shelf. It's a powerful tool with many potential uses. It offers enough guidance and structure to create stand-alone training sessions on each topic, yet it can also be used to enhance existing programs. I'd recommend it for just about everyone. The Supervisor Toolkit star rating CATEGORY Holds viewer interest 4 Acting/Presenting 4 Diversity 4 Production quality 4 Value of content 4 Instructional value 4 Value for the money 4 Overall rating 4 |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion