Sun and Netscape Team to Improve Customer Support; Cooperative Support to Speed Call Resolution for Netscape Software On Solaris.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--June 4, 1998--Sun Microsystems Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SUNW SUNW Sun Microsystems, Inc (former stock symbol; now JAVA) SUNW Stanford University Network Workstation (Sun Microsystems, Inc) ) and Netscape Communications Corp. (NASDAQ:NSCP NSCP National Schistosomiasis Control Program NSCP National Space Communications Program NSCP Native (Mode) Service Control Point (Tandem) ) today signed software support and education agreements to give customers a single source for interoperability support and access to training. The agreements target enterprise customers using Netscape software on Sun's Solaris(TM) operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. . To speed call resolution for mutual mission-critical customers, Sun added Netscape's full line of enterprise software to its SunVIP(SM) (Sun Vendor Integration Program). The first of its kind in the industry, the SunVIP program gives customers the benefits of a single, accountable point of contact for interoperability issues. In addition, Sun has become a Netscape education provider, enabling Sun to sell and deliver authorized Netscape training courses through its rapidly expanding network of certified instructors around the world. "In heterogeneous environments, vendors must collaborate to deliver best-of-class system availability solutions," said Paul Musson, vice president of corporate marketing for Sun Enterprise Services. "With our agreement with Netscape, we can craft education and support offerings that bring the best elements of both companies to help resolve customers' technical and business challenges." "Many of Netscape's Global 2000 customers are deploying mission-critical business applications with Netscape enterprise software on Solaris," said Debby Meredith, senior vice president of customer satisfaction at Netscape. "This cooperative support agreement means that when customers need help, they do not need to know if it is a Netscape problem or a Sun problem: they just call either one of us and together we will solve the problem for them." Cooperative Technical Support The integration of software applications with the operating system makes it increasingly difficult to pin-point where a problem may lie. The SunVIP program provides a one-call solution for customers having mission-critical support contracts with both Sun and Netscape. When the customer calls either vendor, a cross-trained service engineering team begins the process of identifying, analyzing and solving the customer problem. With interoperability and uptime being crucial issues for mission-critical customers, the SunVIP program facilitates a quicker resolution. The SunVIP program now encompasses thirteen independent software vendors. In addition to Netscape, the SunVIP program includes alliances with the Baan Co., BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. , Computer Associates International, GEAC (Geac Computer Corporation Limited, Markham, Ontario, www.geac.com) A major Canadian software company acquired in early 2006 by Golden Gate Capital. Founded in 1971, and originally specializing in library automation, Geac is best known for its SmartStream financial, payroll and human , Informix, Lotus, Oracle, PeopleSoft, SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. , SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. , Sybase, and Tivoli. A Complete Training Solution The strategic training agreement allows certified Sun instructors to cover Netscape(R) SuiteSpot server software, client software, and tools products. Customers register and receive training for Netscape courseware through Sun's worldwide training centers. This agreement builds on Sun's ability to manage customers' education by providing single-source access to all of their training needs. This is the seventh strategic reseller agreement Sun Educational Services has signed. Other joint agreements include BEA, Informix, Remedy, Sybase, Oracle and Tivoli. Pricing and Availability The SunVIP program is available to Sun customers with SunSpectrum(SM) Gold(SM) and SunSpectrum(SM) Platinum(SM) system support contracts. All the SunVIP participating ISVs require valid customer support contracts. The Cooperative Technical Support Agreement with Netscape will be available in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe beginning in August. Courseware offered under the strategic training agreement is offered worldwide through Sun training centers by Netscape certified Sun instructors. Services and pricing will vary by country. About Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. Inc. Since its inception in 1982, a singular vision, "The Network Is The Computer(TM)" has propelled Sun Microsystems Inc. (NASDAQ:SUNW) to its position as a leading provider of hardware, software and services for establishing enterprise-wide intranets and expanding the power of the Internet. With more than $9 billion in annual revenues, Sun can be found in more than 150 countries and on the World Wide Web at http://www.sun.com. About Netscape Netscape's leading line of Internet software includes Netscape CommerceXpert suite of packaged applications for electronic commerce, Netscape Application Server A Web-based application server from the Sun-Netscape Alliance that supports C, C++ and Java applications, Java servlets, JavaServer Pages (JSPs) and Enterprise JavaBeans. In 2000, it was superseded by iPlanet Application Server, which became Sun ONE Application Server in 2002 when Sun for building custom business applications and Netscape SuiteSpot server software for deploying Intranets and Extranets. Netscape server software enables enterprise customers to build service-ready infrastructures and leverage them as the foundation for e-commerce, information management, messaging and other custom business applications. Netscape CommerceXpert is the industry's most comprehensive suite of open standards-based software applications for automating business processes including commerce exchange, procurement, selling and customer service over the Internet. Netscape Communications Corp. is a leading provider of open software and services for linking people and information over enterprise networks and the Internet. The company offers a full line of clients, servers, development tools, commercial applications and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. to create a complete platform for next-generation, live online applications. Traded on NASDAQ under the symbol "NSCP," Netscape Communications Corp. is based in Mountain View, Calif. Additional information on Netscape Communications Corp. is available on the Internet at http://home.netscape.com, by sending e-mail to info@netscape.com or by calling 650/937-2555 for corporations or 650/937-3777 for individuals. -0- Note to Editors: Sun, the Sun logo, Solaris, SunVIP, SunSpectrum Gold, SunSpectrum Platinum, The Network Is The Computer, and Sun Microsystems are trademarks or registered trademarks of Sun Microsystems Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). is a registered trademark in the United States and other countries, exclusively licensed through X/Open Company Ltd. Netscape, Netscape Navigator An earlier Web browser for Windows, Macintosh and X Windows from Netscape that provided secure transmission over the Internet. Soon after its introduction in 1994, Navigator, or just "Netscape," as it was commonly called, quickly became the leading browser on the Web. , Netscape Certificate Server, Netscape ONE, SuiteSpot and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corp. in the United States and other countries. Other Netscape logos, product names, and service names are also trademarks of Netscape Communications Corp., which may be registered in other countries.
CONTACT: Sun Microsystems Inc.
Siobhan Flanigan, 408/276-0184
siobhan.flanigan@sun.com
or
Netscape Communications
Andrea Cook, 650/937-6711
andreac@netscape.com
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