Suggestion for better VA experience.
For more than a year 1 have been trying to obtain additional life
insurance from the Department of Veterans Affairs under its
Service-Disabled Veterans Insurance (RH) program. The VA consistently
denied me this insurance, claiming I applied too late. They refused to
acknowledge that they did not advise me this type of insurance was
available. For more than a year I fought them to no avail. Finally, I
enlisted the aid of my DAV Chapter, here in Wilmington, N.C., and they
got in touch with the right people in the VA. Surprisingly, the VA
reconsidered and acknowledged I was not properly advised of the
availability of the insurance and had given me $5,000 instead of the
$10,000 I was seeking. They claimed since I already had $5,000 with
National Service Life Insurance, a total of $10,000 was all I am allowed
by law. I would like to suggest that when the VA denies a claim based on
a law, they should quote the law. it took me six months to find out
which law they were referring to, and I never got an answer from the VA.
I had to get it from my representative in Congress. Also, I suggest the
VA remove the barrier, rewrite the law if necessary, which prohibits the
issuance of more than $10,000 life insurance to any disabled veteran.
Lastly, I would like to suggest the VA train or retrain their claims
examiners. All the time and expense the VA spent could have been
prevented if the claims examiners knew what they were doing in the first
place. William F Borer, Hampstead, N.C.