SugarCRM Receives Top Honors for TMCnet's CRM Excellence and Product of the Year Awards.

Customer Interaction Solutions and Communications Solutions Awards Showcase Outstanding Product Innovation and Improved CRM Practices for Customers

CUPERTINO, Calif. -- SugarCRM, the world's leading provider of commercial open source customer relationship management (CRM) software, announced today that the company received Technology Marketing Corporation (TMC)'s Communications Solutions 2007 Product of the Year Award and Customer Interaction Solutions 2008 CRM Excellence Award. The awards highlight the company's scalable alternative to proprietary CRM solutions and the positive impact SugarCRM has on customers' bottom line.

SugarCRM offers a robust, Web-based human interaction management platform, well suited for companies of all sizes in any industry. SugarCRM's suite consists of: Sugar Community Edition, Sugar Professional and Sugar Enterprise. Sugar Community Edition is available under the GPL v3 at SugarForge www.sugarforge.org, SugarCRM's community development Web site. Both Sugar Professional and Sugar Enterprise can be deployed on-site, or delivered over the Web via the Software-as-a-Service (SaaS) model. SugarCRM also has expanded its product line to provide companies with a human interaction platform allowing businesses to design and build custom applications in support of business processes outside the realm of CRM, such as HR and PR functions.

"SugarCRM has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

More information about TMCnet's awards:

* CRM Excellence Award--SugarCRM's complete line of Sugar open source CRM solutions was recognized for its ability to demonstrate improvement to customers' business.

* Product of the Year Award--SugarCRM was recognized because of its vision and attention to detail in the development and advancement of SugarCRM's open source product line.

"SugarCRM is honored to be named a winner of the Customer Interaction Solutions and Communications Solutions awards," said John Roberts, CEO of SugarCRM. "We thank our valued community of users, who drive product design and development within SugarCRM's open framework, thus allowing us to create an award-winning product."

You can find the CRM Excellence Award winners for 2008 in the May and June issues of Customer Interaction Solutions magazine (www.cismag.com) and the 2007 Product of the Year Award winners on the Communications Solutions (www.tmcnet.com/comsol) Web site in June 2008.

About SugarCRM

SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs.

For more information, call [phone] or 1 877 SUGARCRM tollfree in the US, email [e-mail], or visit http://www.sugarcrm.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by over three million unique visitors each month worldwide, according to Webtrends In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.

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For more information about TMC, visit www.tmcnet.com.