Subscriber Computing Inc. offers wireless resellers and subscribers Internet access to account and service information.SAN FRANCISCO--(BUSINESS WIRE)--March 3, 1997--Subscriber Computing Inc. (SCI (Scalable Coherent Interface) An IEEE standard for a high-speed bus that uses wire or fiber-optic cable. It can transfer data up to 1GBytes/sec. (hardware) SCI - 1. Scalable Coherent Interface. 2. UART. ) has announced two additional product offerings that give wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. resellers and subscribers the most comprehensive access available today to account and service information via the Internet. The new products, Inter-Query and Inter-Sell, will be optional modules available as part of SCI's integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. and billing system, Communications Resource Manager (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). Inter-Query and Inter-Sell are being previewed for the first time publicly this week at SCI's booth no. 2731 at the Wireless '97 show, March 3-5, at the Moscone Convention Center in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden . The products will be available in June 1997. "Wireless communications providers now have a service option that will alleviate costly incoming-call traffic to customer service, and wireless subscribers can enjoy a quick, easy and inexpensive way to access their account information and inquire about additional services 24 hours a day, seven days a week," said Stephen Combe combe Noun same as coomb , development director, customer care and billing division, SCI. "The addition of these two products is another example of our continued commitment to provide the highest quality services for wireless communications providers and subscribers worldwide." Inter-Query Inter-Query is designed to give wireless subscribers immediate access to up-to-date information regarding their balances, invoices, additional services available and other commonly asked questions. Users can dial into their provider's network 24 hours a day, seven days a week, and view an electronic version of their bill, obtain further detailed explanation of charges, check up-to-date balances, and order service and package options. In addition, users can either send an e-mail message to request customer service, or if equipped with Internet phone (1) See IP phone and softphone. (2) (Internet Phone) The first VoIP telephone service in the U.S., introduced in early 1995 by VocalTec Communications Ltd., Fort Lee, NJ (www.vocaltec.com). Using a Windows softphone, calls could also be made to a regular phone. technology, they can directly dial a customer service representative for immediate service. Some additional features of Inter-Query include: -- ability to reprint, e-mail and fax last six invoices -- update address information -- make direct payments via credit card. For additional security, users have the option of directing the provider to use a credit card on file, rather than disclosing it over the Internet. Inter-Sell Inter-Sell provides wireless resellers Internet access See how to access the Internet. to their wireless provider for quick and easy activation of services for subscribers, inventory inquiries and revenue and billing information. "Today, most communication between the reseller and the wholesaler is done by phone or fax," said Combe. "Inter-Sell now gives resellers of all sizes access to most of their service needs 24 hours a day. At the same time, carriers can expand their network of resellers without adding additional network infrastructure." Some of the features Inter-Sell offers resellers include the ability to activate or deactivate de·ac·ti·vate tr.v. de·ac·ti·vat·ed, de·ac·ti·vat·ing, de·ac·ti·vates 1. To render inactive or ineffective. 2. To inhibit, block, or disrupt the action of (an enzyme or other biological agent). 3. subscriber services (cellular, pager), test equipment for subscribers, add or delete packages and services, order equipment and phone numbers, view inventory levels of equipment, and access revenue information. In addition, resellers can link directly to SCI's In-Query product to access all account information available to subscribers. Both products offer users a secure way to access their billing information. Users are required to provide two pieces of identification -- pager number (or cellular number), or CAP code, and a social security number, PIN number or other unique password. In addition, wireless providers will be registered with a network security licenser so all messages transmitted on-line are encrypted. Independent of the Internet security provided, the CRM system features full security and audit trails for protection of the wireless carrier. Inter-Query and Inter-Sell are independent of Internet Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. or operating platform so both PC and Macintosh users can take advantage of the features and functionality the programs offer. The programs fully support Netscape Navigator and Microsoft Explorer Web browsers, among others. Inter-Query and Inter-Sell will be sold as either an integrated part of SCI's CRM system, or can be purchased separately. Pricing will be customized, based on the number of subscribers. For more information, SCI can be contacted at 714/260-1500, or sales@subscriber.com or http://www.subscriber.com CRM enables wireless carriers to implement new services, subscriber equipment, invoicing and accounts receivable accounts receivable n. the amounts of money due or owed to a business or professional by customers or clients. Generally, accounts receivable refers to the total amount due and is considered in calculating the value of a business or the business' problems in paying , distribution channel management, executive management reporting and financial planning Financial planning Evaluating the investing and financing options available to a firm. Planning includes attempting to make optimal decisions, projecting the consequences of these decisions for the firm in the form of a financial plan, and then comparing future performance against and marketing plans, with ease and speed. This scaleable client/server solution supplies sales, inventory, credit, customer service, billing and collection process support, a fast-growing provider of custome r care and ata, ESMR/PAMR, PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. and CT-2/telepoint. The coif. 92612. Visit SCI's Web site at http://www.s mpelzman@s ubscriber.com connie@mcq or 800-225-2030; SF 415-986-4422 or 800-227-0845; LA 310-820-9473 Today's News On The Net - Busi http://www.businesswire.com |
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