Study shows Americans are most impatient customers.Preliminary research from Dimension Data's annual worldwide contact center survey shows that Americans are impatient im·pa·tient adj. 1. Unable to wait patiently or tolerate delay; restless. 2. Unable to endure irritation or opposition; intolerant: impatient of criticism. 3. when waiting in queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and are quicker to abandon calls than consumers throughout the rest of world. More than 360 contact centers worldwide were surveyed over the past nine months, reporting that callers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. were more likely to abandon calls more quickly than their counterparts throughout the world. Contact centers in North America report that Americans are impatient--willing to wait an average of only 37 seconds for their calls to be answered. The rest of the world exhibits greater patience--consumers in Europe, the Middle East and Africa Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government, marketing and business purposes. It is particularly common amongst North American based companies, who often divide their international operations into the are willing to wait 67 seconds before abandoning a call. People in Asia-Pacific are the most patient at 72 seconds. www.dimensiondata.com |
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