Stream International launches innovative Internet-based solutions for software and technical support; Software industry's largest provider of outsourced transaction management, fulfillment, licensing and technical support extends its expertise to the ln-line world; Commits to AT&T's Easy World Wide Web (SM) (EW3) Services.WESTWOOD, Mass.--(BUSINESS WIRE)--May 7, 1996-- Stream International Inc., the $1.6 billion dollar leader in outsourced transaction management, fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. , licensing and technical support for the software industry, today announced its entry into the electronic world. Stream's Internet-based solutions go far beyond existing offers that simply sell software, providing a combination of multi-vendor technical support, dynamic one-to-one marketing, and secure and reliable transactions, that no other company can match. A key outsource partner of leading ISVs and hardware OEMs, and a provider of software and services to corporate customers and consumers, Stream's entry into internet-based sales and support transactions is a natural evolution for the company. "Stream understands software -- how it's manufactured, how it's purchased, distributed, licensed, supported and deployed," said Mort Rosenthal, chairman of Stream "We're combining our existing software knowledge and expertise, leveraging the value of our long-time industry relationships, and melding these with a significant investment in a transaction engine that brings greater value, speed, and quality to software electronic commerce and support." Stream has also selected AT&T's Easy World Wide Web (SM) (EW3) Services to host many of its software distribution web sites. The recently introduced AT&T EW3 Services is one of the industry's most comprehensive, end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. web hosting services A web hosting service is a type of Internet hosting service that allows individuals and organizations to provide their own websites accessible via the World Wide Web. Web hosts are companies that provide space on a server they own for use by their clients as well as providing for business. Rosenthal added, "Stream's web stores require web-hosting services that are scaleable, reliable, and supported by world-class customer care services. In these areas, AT&T is a recognized industry leader." The Stream Store: On the Fly, One-to-One Marketing Developed using Java-based development tools, Stream's store will be live on the Web by late June. At the core of Stream's transaction engine is its capability to create a more personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. shopping experience for each visitor to the Stream store. Based on their demographic profile A demographic or demographic profile is a term used in marketing and broadcasting, to describe a demographic grouping or a market segment. This typically involves age bands (as teenagers do not wish to purchase denture fixant), social class bands (as the rich may want , software purchased from Stream's store in the past, and the choices they make on-line, each visitor will be presented with specific products, services, and even pricing, as they browse (1) To view the contents of a file or a group of files. Browser programs generally let you view data by scrolling through the documents or databases. In a database program, the browse mode often lets you edit the data. See Web browser. the site. A unique, ongoing profile is created, creating customized web pages on the fly. The Stream store will offer several hundred software titles for purchase, all available for physical distribution, and many available for electronic download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. . The store's electronic download capabilities will utilize a unique process that protects ISVs intellectual property without inconveniencing the consumer. Outsourced Stores In addition to the Stream-branded store, the company plans to use its transaction engine to develop and manage stores on behalf of ISVs, hardware OEMs and corporate customers. By outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. electronic software distribution to Stream, ISVs and OEMs will offer their products in a customized environment, while relying on Stream to manage the complexity of their software transactions. Stream is in discussion with several large ISVs interested in outsourcing internet-based sales and support of their products to Stream. Stream will also develop and manage corporate intranet stores for its corporate customers, complete with customized pricing, product selection and other services specific to the customer. The company will launch the first of its outsourced stores on behalf of ISVs, OEMs, and corporate customers in September 1996. Stream's Transaction Engine Stream's transaction engine will support all transaction protocols, encryption The reversible transformation of data from the original (the plaintext) to a difficult-to-interpret format (the ciphertext) as a mechanism for protecting its confidentiality, integrity and sometimes its authenticity. Encryption uses an encryption algorithm and one or more encryption keys. methods and network authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. schemes. It will integrate with the company's implementation of SAP (R3/C3) to provide robust capabilities which address all kinds of software transactions for consumers and corporate customers. For corporate customers, the engine will evolve to offer multiple payment types, sophisticated pricing models on an international scale, and support for complex site and corporate license agreements. In accordance Accordance is Bible Study Software for Macintosh developed by OakTree Software, Inc.[] As well as a standalone program, it is the base software packaged by Zondervan in their Bible Study suites for Macintosh. with the Electronic Licensing and Security Initiative (ELSI ELSI Ethical, Legal and Social Implications (of Human Genome Project) ELSI East London Somali Initiative (UK) ), Stream's engine will eventually employ token technology to enable electronic license compliance and secure distribution over the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . Award-Winning Support Via The Web Stream's technical support site gives visitors access to Stream's 3500-strong support organization via the Web. As the leading suppliers of outsourced third-party support for ISVs and corporate customers, Stream's support specialists have developed in-depth knowledge on more than 1200 software titles by providing quick answers to more than 1 million support inquiries per month. The Stream support site provides critical multi-product and multi-vendor support that no other internet support provider can match. Accessing the Stream site only, visitors can get answers to complex problems that are often created when multiple software products, operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. , and hardware configurations interact. Stream's electronic offerings include five methods of support: - Search - Through a single keyword search, users can access Stream's own support "knowledgebase", as well the databases of multiple ISVs, to solve complex multi-vendor support problems. - WebResponse - Users can submit questions and receive their response via the Web. - Live Chat - In a live chat session with a technical support specialist, users can resolve issues in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. . - Telephone - The Stream site also allows access to telephone support, by arranging a call back from a support specialist. - Discussion Forums - Users can share ideas and discuss products with other users while technical support specialists monitor the discussion, contributing their knowledge as needed as needed prn. See prn order. . Stream's support site is expect to be live on the web by late June. About Stream Stream was formed in April 1995 through the merger of Corporate Software Inc. and the Global Software Services business unit of R.R. Donnelley & Sons Company. With $1.6 billion in sales and more than 7500 employees in 17 countries, Stream is the world's largest software manufacturer, marketer and technical services and support provider. Headquartered in Westwood, MA, Stream serves the industry's largest software vendors and hardware original equipment manufacturers and is the leading provider of software and services to the Fortune 1000 market. CONTACT: Donna Tolley Stream International Inc. 617/751-1072 or Merrill Freund Schwartz Communications, Inc. 617/431-0770 |
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