Stratasoft unveils StrataVoice SV4.Stratasoft, Inc., a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of I-Sector Corporation and a provider of contact center solutions, has released the latest version of StrataVoice SV4, its interactive voice response system with outbound notification capabilities. The latest version--version 4--was engineered to deliver world-class text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) capabilities to the IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and notification system. Highlighted by a new design which is more user-friendly than its predecessor, StrataVoice is also coupled with a more dependable call processing algorithm. It is built on Intel Dialogic technology, which the company claims boosts its robustness and scalability. A single chassis can house up to 336 ports for IVR in any telephony protocol: T-1, ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. , E-1 or analog. StrataVoice delivers several new features, such as multicampaign inbound, over an unlimited number of DNIS (Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so , while capturing ANI. Customers can design a series of inbound IVR campaigns versus the one campaign inflexibility of some other systems. The added TTS capabilities are compliant with the Microsoft Speech API (SAPI (Speech API) A programming interface from Microsoft for speech recognition and synthesis. It provides a way for developers to enable their applications to receive text from and send text to voice devices. 1. ), which is supported by a dozen third-party TTS providers, such as ScanSoft and SpeechWorks. Customers can design IVR scripts that can perform external lookups into any ODBC-compatible data source to retrieve and playback caller-specific information. New application hooks have been added to post-call processing activities, which allow the customer to print orders, update external databases and send data to external applications, such as a shipping terminal for label printing, all based on a caller response code or action. www.stratasoft.com |
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