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Stratasoft launches application for Cisco IP communications infrastructure.


Stratasoft Inc. (a subsidiary of I-Sector Corporation), a contact center solutions provider, has announced the launch of Strata WFM (1) (Wired For Management) A specification from Intel for a PC that can be centrally managed in a network. It must be DMI compliant, be accessible by a management server prior to booting, contain instrumentation for component discovery and identification and  (Work Flow Manager), targeting the education and government vertical markets. It was designed to leverage a customer's investment in Cisco IP Telephones by providing an application to assign work and track work orders on a Cisco IP telephone. Strata WFM is a Web-based application See Web application.  that allows any authorized user authorized user Radiation physics A person who, having satisfied the applicable training and experience requirements, is granted authority to order radioactive material and accepts responsibility for its safe receipt, storage, use, transfer and disposal  to submit a work order request. The multilevel mul·ti·lev·el  
adj.
Having several levels: a multilevel parking garage.

Adj. 1. multilevel - of a building having more than one level
 administration module allows department or shift supervisors to review, approve and monitor the status of work orders, and the work order budget tool allows department or shift supervisors to input budget inputs for travel, overhead, parts and prep time. The distributed work order system allows employees to view, assign and manage work orders from any Cisco IP telephone on the network.

www.stratasoft.com and www.i-sector.com
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Title Annotation:New Products
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Sep 1, 2004
Words:144
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