Stratasoft launches StrataWFM application for Cisco IP communications infrastructure.

Stratasoft Inc. ("Stratasoft"), a wholly owned subsidiary of I-Sector Corporation (AMEX:ISR)("I-Sector"), and a worldwide provider of contact center solutions, announced recently the launch of StrataWFM (Work Flow Manager), the company's first IP Convergence application built upon the IP Telephony solution from Cisco Systems. Stratasoft is an industry recognized leader in the development of solutions for the contact center market focusing upon the outbound and blend agent environments, according to Jason Pace, Vice President of Stratasoft Sales and Marketing.

StrataWFM (Work Flow Manager) targets the Education and Government vertical markets. It is designed to leverage a customer's investment in Cisco IP Telephones by providing an application to assign work, and track work orders on a Cisco IP telephone. Using a Web browser an employee can request a work order using the GUI (Graphical User Interface) interface of StrataWFM (Work Flow Manager). Once submitted, a Department Supervisor or System Administrator can review work order requests and either accept or deny the work order. Once a work order request is accepted, any authorized employee can then use any Cisco IP telephone to access and perform against that

"As IP Convergence approaches virtually all business sectors, Stratasoft is using its extensive experience and development capabilities to design well thought out integrated applications. These applications are the result of consultation with and feedback from customers, vendors and our own engineers," said Jason Pace, Vice President of Sales and Marketing, Stratasoft, Inc. "We plan to continue to build our suite of software applications that enhance or augment the Cisco IP telephony solution. These products, such as StrataWFM, allow enterprises to leverage their IP communications infrastructure to provide better customer service. We are excited by the opportunities created by the emerging IP communications applications market. Not only do these offerings drive new sales, but additionally they will strengthen existing relationships by increasing the value of existing client infrastructures and promoting business growth."

"The value of this application is that it eliminates waste and inefficiencies surrounding paper based work order systems currently in place at many school districts and city governments," commented John C'deBaca, director of the IP Communications practice for Internetwork Experts, Stratasoft's sister company that provides Cisco-centric IP Telephony solutions.