St.George Bank of Australia Chooses Carreker's EnAct Solution for Integrated Sales and Service.Business Editors DALLAS--(BUSINESS WIRE)--March 17, 2003 Bank Seeks to Enhance Customer Service and Enable Unified, Enterprise-wide Sales Approach Carreker Corporation (Nasdaq:CANIE), a leading provider of technology and consulting solutions for the financial industry, today announced that St.George Bank Ltd (ASX ASX See: Australian Stock Exchange :SGB SGB Sozialgesetzbuch (Germany: social legislation) SGB Standards Generating Body SGB Super Game Boy SGB Society of Glass Beadmakers SGB Student Government Board SGB Steam Generator Blowdown SGB Steam Gunboat ) in Australia has purchased Carreker's EnAct(TM) solution. EnAct is being implemented as the core foundation of St.George's Integrated Sales and Service initiative for building a customer-centric, value-based sales culture across all the bank's delivery channels. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Andrew Thorburn, group executive of the Personal Customers division at St.George, "The synergy of Carreker's EnAct methodology has allowed us to implement a well-defined, unified sales and service approach aimed directly at achieving our fundamental business objectives. Our business model places the customer at the center of everything we do, and EnAct enables us to strengthen our customer relationships and fully meet each customer's finance and wealth management needs, positioning St.George as a premier financial partner." "St.George's deep-rooted orientation toward community and customer service provides significant opportunity for long-term growth," said Keith Von Seggern, managing principal of Carreker's EnAct group. "EnAct allows St.George to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. this opportunity by instilling a strong sales culture that is customer-focused." Added Mark Renfro, senior principal at Carreker, "With EnAct, the bank plans to improve the execution and performance of its sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. and marketing plans so that their interactions with customers yield maximum benefit." J.D. (Denny) Carreker, chairman and chief executive officer of Carreker, said, "By deploying EnAct across the enterprise, St.George is demonstrating that customer-centric, integrated sales and service can help banks improve the overall effectiveness of their customer initiatives and increase their revenue generating capabilities to achieve top-line growth." Carreker's EnAct solution helps banks better understand and meet the needs of their customers and maximize the value that both the customer and the bank derive from the relationship. The solution consists of web-based enterprise software, executive consulting, central marketing consulting, skills training, and front-line methodology. EnAct users, financial institutions of all sizes around the world, have cited substantial gains in metrics that reflect improvements in service levels, customer satisfaction, and overall customer value, as a result of Carreker's customer-driven EnAct solution. About St.George Bank Ltd St.George, Australia's fifth largest bank, continues to offer Australians a customer-focused banking alternative by differentiating itself from the four major banks in terms of quality service and value offered. St.George occupies a unique niche in the Australian financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry between the four major competitors and a number of smaller regional banks. St.George's close relationship with its customers, reflected in its consistently high levels of customer satisfaction when compared to the major banks, distinguishes St.George from its competitors. The St.George Group employs over 7,400 staff Australia wide Australia Wide is a rural-focused half-hour soft news programme produced by the ABC in Sydney. The programme was, up until mid-2007, produced by the Corporation's New Media and Digital Services division in Brisbane. It is shown weekdays on the digital-only channel ABC2 at 4.00pm, 7. and has four key business divisions: Personal Customers, Wealth Management, Institutional and Business Banking (IBB IBB International Broadcasting Bureau (US government) IBB Institute of Biochemistry and Biophysics IBB Islamic Bank of Britain IBB I'll Be Back IBB Intentional Base on Balls ), and BankSA, South Australia's foremost provider of housing and personal finance and rural banking services. For more information, visit www.stgeorge.com.au. About Carreker Corporation Carreker Corporation improves earnings for financial institutions around the world. The Company's integrated consulting and software solutions are designed to increase clients' revenues and reduce their expenses, while improving security and increasing the value of their customer relationships. Carreker provides products and services to more than 250 clients in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, the United Kingdom, Ireland, continental Europe Continental Europe, also referred to as mainland Europe or simply the Continent, is the continent of Europe, explicitly excluding European islands and, at times, peninsulas. , Australia, New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , and South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. . Clients include the full range of community, regional and large banks, among them more than 75 of the largest 100 banks in the United States. Headquartered in Dallas, Texas since 1978, Carreker Corporation also has offices located around the world including London, Toronto, and Sydney. For more information, visit www.carreker.com. Additional information about Carreker's EnAct solution, can be found at www.carreker.com/main/solutions/EnAct/enact_ove1.html. Forward Looking Statement Except for historical information, the statements in this release, including statements regarding the Company's restatement of its financial statements, the timing of its SEC filings and the Company's continued listing on Nasdaq, are forward-looking statements within the meaning of the federal securities laws. These statements are subject to numerous risks and uncertainties that could cause actual results to differ materially, including but not limited to the risks and uncertainties associated with the restatement (which could include material changes in the Company's financial statements, and volatility in the Company's common stock price) and related litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. , as well as the risks and uncertainties arising out of economic, competitive, governmental and technological factors affecting the Company's operations, markets, services, products and prices. For further information concerning certain of these risks and uncertainties, see under the caption "Business - Risk Factors" in the Company's most recent Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended January 31, 2002. We assume no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by law. |
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