Sprint and Echopass Undertake Joint Effort to Deliver Integrated Voice and E-Media Communications Solution to Customer Contact Centers.Business Editors/High-Tech Writers BURLINGAME, Calif.--(BUSINESS WIRE)--April 2, 2001 Managed Solution Increases Cost Savings, Technology and Customer Services for Enterprise Contact Centers Sprint Corp. (NYSE NYSE See: New York Stock Exchange :FON Fon People of southern Benin and adjacent parts of Togo. They speak a dialect of Gbe, a Kwa language of the Niger-Congo language family. Numbering about 3 million, the Fon are mainly farmers. ) a world-class global communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. at the forefront of integrating wireline and wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. services and a leader in broadband communications and Echopass Corporation, a leading provider of integrated contact center communication solutions for enterprise customers, announced today that Sprint and Echopass have entered into an agreement to bring the best of each company's technology and services to the enterprise contact center market. Additionally, in support of this effort, Echopass has been accepted as a member of Sprint's Enabling ASP (eASP) Program. Sprint's SONET-based, high speed data and voice network is at the forefront of availability and survivability sur·viv·a·ble adj. 1. Capable of surviving: survivable organisms in a hostile environment. 2. That can be survived: a survivable, but very serious, illness. demanded in this era of converged network The integration of the telephone system with IP-based data networks. See softswitch. (networking) converged network - A single network that can carry voice, video and data. services and hosted applications, deployed by Echopass in an integrated voice and eMedia (email, echat, co-browse) managed contact center communications service and co-marketed nationwide by Sprint and Echopass. "We feel very confident that we can rely on the Solutions provided by Sprint and Echopass to improve our customers' experiences during technical support contacts," said Alan Pellegrini, president of Tenzing, a premier provider of connectivity solutions for the frequent business traveler. "These two companies combined have deployed a consistent technical infrastructure that has been proven to be strong and stable. The team of Echopass and Sprint is well positioned as a comprehensive solution to Tenzing's leading edge connectivity services." Echopass' unique carrier class Echocenters, hosted integrated voice and eMedia data and communications centers, are co-located on the Sprint network through which the two companies are providing the most advanced, carrier class offering in the managed contact center marketplace. "Sprint and Echopass offer an unprecedented array of quality and efficiency solutions including infrastructure to e-Mail Solutions," said Mitch Johnson Mitchell Allen Johnson (born March 1, 1942 in Chicago, Illinois) was an American football offensive lineman in the NFL for four different teams. He played college football for UCLA and California State University, Los Angeles. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of e-Mail Solutions a multi-channel customer contact center. "Sprint and Echopass, with their industry leading service level agreements, stand behind their solution 100 percent. Echopass has provided excellent customer service, operations, and management flexibility in a secure environment backed by Sprint's carrier class infrastructure." As a member of the Sprint Enabling ASP Program, Echopass will receive marketing and sales support from the Sprint E|Solutions' member relations team to support Echopass'offering to high-volume enterprise contact centers. Together, the companies are transforming the way enterprises conduct business by enabling them to move from the traditional voice-only call center environment to contact centers that can take queries from e-mail, Web chat, fax and phone, with the power of the Sprint nationwide enterprise communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . "Sprint provides customized solutions to meet our customers' unique needs on a global basis, including e-commerce, sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. and customer relationship management," said Keith Paglusch, president, Sprint E|Solutions. "The combination of Sprint's customizable and scalable network solutions, and Echopass' advanced integrated VoIP-based contact center solution gives businesses communications services that go above and beyond traditional call center telephony and provide consumers with a true end-to-end managed service." Echopass remotely hosts and maintains the technology necessary to deploy and operate high-volume enterprise-class customer contact centers. Its unique communications service integrates phone, VoIP, e-mail, Web chat, fax and voice mail through a secure, redundant managed network powered by Sprint. In order to compete successfully, enterprise customers need to work with a company that can transform their call centers into reliable and responsive customer contact centers. "Echopass is committed to providing its customers with state-of-the art, unified customer contact center technology," said Art Coombs Coombs can refer to:
(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) and Sprint's industry-leading telecommunications service In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. level agreements, along with their expertise in e-business, provides enterprise contact centers a communications solution that is reliable, scalable and cost-effective. The Sprint Enabling ASP program allows managed service providers, ASPs, emerging ASPs and software companies to achieve differentiation through quality of service by leveraging Sprint's stable host and transport environments to house and deliver software solutions to their customers. The Enabling ASP program members benefit from Sprint's sales and marketing reach. About Sprint Sprint is a world-class global communications company -- at the forefront of integrating wireline and wireless communications services. Sprint is a large carrier of Internet traffic Internet traffic is the flow of data around the Internet. It includes web traffic, which is the amount of that data that is related to the World Wide Web, along with the traffic from other major uses of the Internet, such as electronic mail and peer-to-peer networks. and a leader in broadband communications. The company built and operates the United States' first nationwide all-digital, fiber-optic network and provides a portfolio of advanced data communications services. It operates the largest 100-percent digital, 100-percent nationwide PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. wireless network in the United States, already serving the majority of the nation's metropolitan areas including more than 4,000 cities and communities across the country. Sprint has $23 billion in annual revenues and serves more than 23 million business and residential customers. For more information about Sprint and Sprint E|Solutions please visit: www.sprintesolutions.com or call: 866/405-0023 About Echopass Corporation Echopass Corporation provides integrated contact center communication solutions for enterprise customers. The Echopass solution is hosted in state of the art Echocenters that are designed and managed by Echopass to meet the high-volume needs of the enterprise contact center. Each Echocenter integrates all voice and e-media (e-mail, chat, fax, web call back) into one blended IP channel over dedicated lines to customers' and partners' contact centers. Echopass' proprietary integrated application framework delivers for the first time multi-site integrated monitoring, reporting and administration for all voice and e-media customer communications. Echopass is located in the San Francisco Bay Area “Bay Area” redirects here. For other uses, see Bay Area (disambiguation). The San Francisco Bay Area, colloquially known as the Bay Area or The Bay . For more information on Echopass' managed contact center communications solution, visit: www.echopass.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion