Sprint Nextel Selects Amdocs to Provide Single Wireless Billing and Customer Care Platform.RESTON Reston, uninc. city (1990 pop. 48,556), Fairfax co., N Va., a planned community established in 1961. A suburb of Washington, D.C., Reston is organized in a series of residential villages and commercial areas. , Va. -- First graph, first sentence of release dated January 17, 2006 should read: Sprint Nextel Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. With 55 million subscribers, Sprint Nextel operates the third largest wireless telecommunications network in the United States (based on total wireless customers), behind Corp. (NYSE NYSE See: New York Stock Exchange :S) announced today that it has reached a preliminary agreement with Amdocs Limited (NYSE:DOX DOX Design of Experiments DOX Direct Operational Exchange ) to provide a single billing and customer care platform for its more than 45.6 million wireless subscribers (sted Sprint Nextel Corp. (NYSE:S) announced today that it has reached a preliminary agreement with Amdocs Limited (NYSE:DOX) to provide a single billing and customer care platform for its more than 46.5 million wireless subscribers). Change reflects number of wireless subscribers as reported in Sprint Nextel 3Q 2005 earnings. The corrected release reads: SPRINT NEXTEL SELECTS AMDOCS TO PROVIDE SINGLE WIRELESS BILLING AND CUSTOMER CARE PLATFORM Sprint Nextel Corp. (NYSE:S) announced today that it has reached a preliminary agreement with Amdocs Limited (NYSE:DOX) to provide a single billing and customer care platform for its more than 45.6 million wireless subscribers. The proposed 8-year agreement with Amdocs will continue the integration of the combined Sprint Nextel since the close of its merger in August 2005 and will provide customers with a comprehensive wireless experience. "After a thorough evaluation process, we are in the final stages of setting the framework for an agreement with Amdocs to provide a single billing platform for Sprint Nextel. We have selected Amdocs to support Sprint Nextel because of its extensive experience in the industry and their ability to adapt to our customers' changing needs and the company's growing portfolio of products and services," said Dick LeFave, chief information officer for Sprint Nextel. "Amdocs will continue to provide Sprint Nextel with a robust billing solution and will enhance our customer experience at critical touchpoints such as customer care, sales and billing." The new Amdocs' platform will provide Sprint Nextel customer care representatives real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. access to account information for all subscribers on both the Nationwide Sprint PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. Network and the National Nextel Network, creating an enhanced customer experience while enabling the realization of operational efficiencies. Sprint Nextel expects to begin converting customers to one platform in 2006. Conversion to the Amdocs platform will commence once Sprint Nextel and Amdocs enter into a definitive service agreement, and expects that the conversion will be complete in 2007. "We are delighted that Sprint Nextel has reconfirmed Amdocs as a strategic partner, able to support the newly merged company in its drive for increased growth and profitability," said Dov Baharav, chief executive officer of Amdocs Management Limited. "We look forward to a long and mutually rewarding business relationship helping Sprint Nextel bring new focus to the customer experience." Since 2000, Nextel Communications Nextel Communications, styled NEXTEL, (Former NASDAQ: NXTL) which is now known as the Sprint Nextel Corporation was a telecommunications firm based in the United States. Known for providing a nation-wide mobile communications system. Inc. had successfully deployed Amdocs for its billing and customer care system and recently achieved an industry-leading two-day billing cycle Billing cycle The time elapsed between billing periods for goods sold or services rendered. . Sprint began utilizing Convergys (NYSE:CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ) in 1996 for its customer care and billing services. "Sprint has had a long-standing and successful relationship with Convergys and we now look to their expertise during this time of transition," LeFave said. "Moving to a unified billing and customer care platform will be critical in meeting the needs of our customers and continuing to introduce innovative wireless voice, data and content applications into the marketplace." About Sprint Nextel Sprint Nextel offers a comprehensive range of wireless and wireline communications services to consumer, business and government customers. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks offering industry leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. . For more information, visit www.sprint.com. About Amdocs Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional in·ten·tion·al adj. 1. Done deliberately; intended: an intentional slight. See Synonyms at voluntary. 2. Having to do with intention. customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with the revenue of $2.039 billion in fiscal 2005, Amdocs employs about 12,000 IT professionals and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com. |
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