Sprint Nextel Powers up Las Vegas with Local Call Center Expansion.New Business Customer Care Jobs Part of Company's Continued Commitment to Improve Customer Service LAS VEGAS Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. -- In continuing efforts to enhance customer satisfaction and loyalty, as well as build better customers relationships, Sprint Nextel Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. With 55 million subscribers, Sprint Nextel operates the third largest wireless telecommunications network in the United States (based on total wireless customers), behind (NYSE NYSE See: New York Stock Exchange : S) is expanding its existing Las Vegas-based business customer call center by approximately 200 employees within the first half of 2007. This is in addition to the more than 400 employees Sprint Nextel already employs at the Las Vegas call center. By expanding the Las Vegas call center operations, Sprint Nextel will now offer its business customers enhanced care support -- a more proactive and personal level of service from care representatives. The call center will eventually be equipped with specialized call routing capabilities that will enable business customers to receive quicker, easy, and knowledgeable service from representatives who are familiar with the customers' account histories and understand their specific business and wireless service needs. The center will provide all aspects of customer service to small business and corporate accounts, including general care and basic troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. . "The growth of the Las Vegas center is an important aspect of helping Sprint Nextel enhance our corporate and small business customers' experiences when they need support. We could not be more excited about the opportunity we have to expand our presence right here in Las Vegas," said Joe Meyer Joe Meyer was an American basketball coach. He served as head men's basketball coach at Xavier University from 1920 to 1933. • • , Sprint Nextel vice president, customer care. "While Sprint Nextel will continue to announce more customer care expansion efforts throughout 2007 with the goal of providing exceptional customer support, the Las Vegas center's mission will be to specifically better serve our business customers." Sprint Nextel's expansion of its customer service capabilities in Las Vegas is one of several recent investments in the city including November's announcement of the roll-out and current availability of EV-DO (EVolution-Data Only) A 3G high-speed digital data service provided by cellular carriers worldwide that use the CDMA technology, including Verizon and Sprint in the U.S. EV-DO works on EV-DO cellphones as well as laptops and portable devices that have EV-DO modems. Rev A, the company's fastest mobile broadband Description Mobile Broadband is a type of wireless internet access that differs from Wi-Fi. Mobile Broadband is the name used to describe the 3G services which are made possible by HSDPA and HSUPA, the latest technologies on the W-CDMA evolutionary path. network. About Sprint Nextel Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving more than 51 million customers at the end of third quarter 2006; industry-leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. . For more information, visit www.sprint.com. |
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