Sprint Announces Adoption of ITIL(R) Framework for Managed Services Customers; CA's Process Maturity Assessment Confirms That Sprint Embraces ITIL Best Practices.OVERLAND PARK Overland Park, city (1990 pop. 111,790), Johnson co., NE Kans., a residential suburb of Kansas City; inc. 1960. There is printing and publishing, and the manufacture of apparel, aircraft parts, cement, prepared foods, salt, chemicals, marine accessories, and signs. , Kan. -- Sprint (NYSE NYSE See: New York Stock Exchange :S), a leading provider of managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality responsible for mission-critical enterprise networks, announced today it has completed an assessment of its operations based on the IT Infrastructure Library(R) (ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). ). Sprint engaged CA (NYSE:CA), one of the world's leading IT management software companies, to perform the assessment in conjunction with Sprint's ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 20000 certification plans. "The ITIL assessment confirms that Sprint has embraced ITIL and accelerates us toward our ultimate goal of ISO/IEC ISO/IEC International Organization for Standardization/International Electrotechnical Commission (ITU-T M 3000) 20000 certification," said John Montross, vice president, Managed Network Operations for Sprint. "We are committed to exceeding our customers' service requirements for network management, and standardizing on terms and workflows will increase operational efficiencies." ITIL is a framework of best practices intended to facilitate the delivery of high quality information technology service management. Created by the government of the United Kingdom, ITIL has become widely accepted as the standard for IT service management throughout the world. By embracing ITIL best practices, Sprint is ensuring that it can efficiently fulfill its customers' service level requirements - even in the face of growing network complexity. ISO/IEC 20000-1 (International Organization for Standardization/International Electrotechnical Commission) is a global standard that defines the requirements for a service provider to deliver quality managed services for customers. "Our customers require compliance and we are delighted to address this need. We're committed to providing the highest level of customer service and this assessment is another step toward the goal of continuous improvement," said Montross. Sprint Managed Services has a long history of managing both commercial and federal networks, offering a broad range of management and security services Security services are state institutions for the provision of intelligence, primarily of a strategic nature, but also including protective security intelligence. Examples include the Security Service (MI5) and the Secret Intelligence Service (MI6) in the United Kingdom, and the . CA offers a complete set of services and software for automating critical ITIL processes. CA Technology Services is performing a Service Management Maturity Assessment at Sprint to evaluate all ITIL "Service Support" and "Service Delivery" processes. These processes include: Incident, Problem, Change, Release, Configuration Management, Availability, Capacity, Service Level, Financial and Continuity Management. "Sprint is applying ITIL principles to the key processes that impact the reliability and performance of its network environment," said Richard Sills, senior vice president of CA Technology Services. "CA will continue to work closely with Sprint to ensure that its technology, people and processes are tightly aligned with the needs of its global clientele." Sprint Managed Network Services Sprint delivers comprehensive solutions universally across secure wireline and wireless networks. Sprint Managed Network Services (MNS MNS Minutes MNS Maharashtra Navnirman Sena MNS Malaysian Nature Society MNS Mass Notification System MNS Mirror Neuron System MNS Metis Nation of Saskatchewan MNS mission needs statement (US DoD) MNS Maître Nageur Sauveteur ) provides a broad range of converged services, including security, voice and data with leading IP GMPLS (Generalized Multiprotocol Label Switching) In a WDM optical networking system, it is the ability to route a data transmission based on the wavelength of light that carries it. . Sprint extends the benefits of managed internetworking services, including Sprint facilities-based and third-party transport options, around the globe to more than 700 cities in 100 countries. Today, Sprint has more than 2,000 managed services customers and offers one of the industry's most powerful Web portals for customer transactions and reports. Sprint has been managing customer voice and data networks for more than 25 years. About Sprint Nextel Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. With 55 million subscribers, Sprint Nextel operates the third largest wireless telecommunications network in the United States (based on total wireless customers), behind Sprint Nextel offers a comprehensive range of communications services bringing mobility to consumer, business and government customers. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks offering industry leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. . For more information, visit www.sprint.com. About CA CA (NYSE:CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit http://ca.com. ITIL and IT Infrastructure Library are Registered Trade Marks TRADE MARKS. Signs, writings or tickets put upon manufactured goods, to distinguish them from others. 2. It seems at one time to have been thought that no man acquired a right in a particular mark or stamp. 2 Atk. 484. of the Office of Government Commerce, an office of the Treasury, UK, and are registered with the U.S. Patent and Trademark Office. |
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