Spirent Communications Introduces New Field Operations Solution for Service Providers.

Business Editors/High-Tech Writers

ROCKVILLE, Md.--(BUSINESS WIRE)--Nov. 11, 2003

FieldOp(TM) Is First to Integrate Field and Center Operations

under a Single Architecture

Spirent Communications(TM) (NYSE:SPM)(LSE:SPT), a worldwide provider of integrated performance analysis and service assurance systems for next-generation network technologies, today introduced FieldOp, the telecommunications industry's first field operations management solution for integrating service assurance and workforce management into a single platform for managing field installation, service provisioning, and maintenance activities of large service providers.

The FieldOp platform gives any individual involved in the trouble resolution process access to all troubleshooting actions and results performed by center and field technicians. Now, service providers can integrate their diagnostic and workforce management systems for both field and center environments into a seamless process and system that provides real-time visibility across a provider's service assurance activities. The FieldOp platform is built with a combination of center-based Operations Support System (OSS) software, remote network probes, and intelligent field sets locally controlled via laptop.

Specific benefits delivered by the new FieldOp platform include:

-- reduced mean time to repair;

-- increased staff compliance with the provider's Methods and

Procedures;

-- improved customer responsiveness;

-- enhanced revenue opportunities through the enabling of tiered

service levels;

-- extended dynamic visibility and scope to more quickly identify

location of troubles in the outside plant;

-- the ability to ensure all dispatches send the appropriate

technician with the right skills and tools to the correct

trouble location at the right time;

-- faster time to market and revenue for new services through

acceleration of the service provisioning process; and

-- improved efficiency across the carrier's field operations

organization.

"Spirent is the first company to integrate workforce management, center-based service assurance, and field testing to offer carriers a solution that improves cost to service and quality of service," said Jim Schleckser, president of Spirent's Service Assurance division. "With FieldOp, carriers now have a proven solution for automating and optimizing these complex customer-facing functions -- while gaining a newfound source of operational efficiency so important to success in today's service market."

The components of Spirent's FieldOp platform include:

-- REACT(TM) OSS for interactive and automated remote test

management of a wide variety of network services. REACT

provides the solution's capabilities for physical-level

transmission testing, logical-level protocol testing, and

non-intrusive performance monitoring, as well as overall test

workflow management.

-- CopperMax(TM)/RT and Veritor(TM)/BRTU remote network probes

that offer full-featured, end-to-end test capabilities for

both physical and logical layer connectivity, including

non-intrusive end-to-end circuit test access, from a highly

extensible single shelf.

-- CopperMax/OSP intelligent field test units that consolidate

the functions of several testers into a single, highly

affordable portable unit. Application-specific tests are

enabled in the unit through customizable scripts that ensure

test repeatability, and test results can be stored within the

unit or transferred to external devices and applications.

-- TASKFORCE, an expert field-force management OSS that offers a

fundamentally different approach to workforce management from

the rules-based decision-making used by legacy field force

solutions. This expert approach -- which continually and

dynamically optimizes the entire workforce picture in

real-time -- is increasingly necessary to support the growing

complexity of field services delivered by telecom service

providers, where superior customer service is becoming a

significant competitive differentiator. TASKFORCE's ability to

provide a carrier's call centers with real-time visibility on

service availability and related costs lets the provider offer

customers highly defined service windows, which keep customers

satisfied -- and assure compliance to Service Level Agreement

requirements -- while making sure any impacts to the

provider's operations are known and controlled.

About Spirent Communications

Spirent Communications (www.spirentcom.com) is a worldwide provider of integrated performance analysis and service assurance systems for next-generation network technologies. Spirent's solutions enable customers to develop and deploy network equipment and services more economically and efficiently by emulating real-world conditions in the lab and assuring end-to-end performance of large-scale networks.

Spirent Communications is a wholly owned business group of Spirent plc (www.spirent.com), an international network technology company. Spirent plc is listed on the London Stock Exchange (ticker: SPT). The company is also listed on the New York Stock Exchange (ticker: SPM; CUSIP number: 84856M209).

Spirent, Spirent Communications and the Spirent logo are trademarks of Spirent plc. All other trademarks or registered trademarks are held by their respective companies. All rights reserved.

This press release may contain forward-looking statements that are based on current expectations or beliefs, as well as assumptions about future events. By their nature, forward-looking statements are inherently predictive, speculative, and involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. You should not place undue reliance on these forward-looking statements, which are not a guarantee of future performance and are subject to factors that could cause Spirent's actual results to differ materially from those expressed or implied by these statements. These risks include the risks described from time to time in Spirent's SEC periodic reports and filings. We undertake no obligation to update our forward-looking statements, whether as a result of new information, future events, or otherwise.