SpeechWorks and NetCentrex Deliver France's First Speech-Enabled Trading Service for Credit Lyonnais; Clients Can Now Trade Shares Over the Phone Using Speech.Business Editors/High-Tech Writers PARIS Paris, in Greek mythology Paris or Alexander, in Greek mythology, son of Priam and Hecuba and brother of Hector. Because it was prophesied that he would cause the destruction of Troy, Paris was abandoned on Mt. and BOSTON--(BUSINESS WIRE)--May 28, 2003 SpeechWorks International, Inc. (Nasdaq: SPWX SPWX Speechworks (stock symbol) ), a global leader in speech technologies and services, and NetCentrex(TM), a leading enabler of next-generation VoIP networks and services, today announced the availability of France's first speech-enabled trading service offered by Credit Lyonnais, one of France's largest banking groups. Now Credit Lyonnais' clients have the opportunity to buy and sell shares on the French market from any phone. "Thanks to this latest speech application, Credit Lyonnais clients can trade their shares in a fast, practical and simple way through their mobile or landline phone," says Marc Oppenheim, Manager of Multi Channel Platforms at Credit Lyonnais. "SpeechWorks and NetCentrex have delivered an innovative and efficient solution that has resulted in outstanding performance. We are excited to be the first banking organization in France to offer a speech-enabled trading service to its clients." The speech-enabled trading service builds on Credit Lyonnais' first speech-enabled application from SpeechWorks and NetCentrex, which was deployed in June 2001, and enables Credit Lyonnais' clients to request stock quotes. Clients can now conduct real-time transactions by dialling 0820 800 850 (in France only) and saying the name of the share the client wishes to sell or buy and the price of the share. SpeechWorks and NetCentrex have also deployed a full-service, speech-enabled phone banking application and call routing service An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service. for Credit Lyonnais. "We've been working with NetCentrex for several years and we are particularly satisfied with the performance and reliability of its interactive voice solution. We selected SpeechWorks for its speech technology performance, ability to offer local French support and its track record in developing sophisticated speech solutions for the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry," added Oppenheim. "Credit Lyonnais is leading the French banking community in customer service by offering its clients an easy to use, automated solution for trading stocks," said Steve Chambers, chief marketing officer at SpeechWorks. "Using a few simple voice commands, Credit Lyonnais' customers can now conduct complex financial transactions that were impossible to automate with touch-tone solutions." "The addition of speech recognition technology to its interactive voice response services enables Credit Lyonnais to improve customer service quality significantly," comments Olivier Hersent, NetCentrex president. "It also represents a cost-effective way of handling repetitive telephone enquiries, allowing agents to focus on value-added customer services." The Credit Lyonnais trading service is powered by SpeechWorks(R) speech recognition technology and DialogModules(TM) patented application building blocks that deliver a consistent user interface for high levels of caller satisfaction, integrated on NetCentrex' MCS(TM) media control platform with its IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. application: SVI SVI Serveur Vocal Intéractif (French) SVI Sludge Volume Index (biological wastewater treatment - clarifiers) SVI Shareholder Value Index SVI Schweizerischer Verband der Informatikorganisationen (R). About SpeechWorks Organizations around the world trust SpeechWorks to manage their customer conversations. As a leading provider of speech technologies and services, SpeechWorks helps companies create and implement unique Speech Strategies that ensure maximum financial return and the highest levels of caller satisfaction. The Company provides speech recognition, text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) and speaker verification for network and embedded environments, including new multimodal Two or more modes of operation. The term is used to refer to a myriad of functions and conditions in which two or more different methods, processes or forms of delivery are used. On the Web, it refers to asking for something one way and receiving the answer another; for example requesting devices with both an audio interface and visual display. SpeechWorks' customers include carriers, corporations and government organizations such as Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , CIBC CIBC Canadian Imperial Bank of Commerce CIBC Centres Interinstitutionnels de Bilan de Compétences CIBC Commonwealth Institute of Biological Control (Trinidad) CIBC Commercial International Brokerage Company , Citibank Europe, Fidelity Investments IBG IBG Informatie Beheer Groep (Netherlands) IBG Institute of British Geographers IBG International Biometric Group IBG Interbank GIRO (General Interbank Recurring Order) IBG Inter-Block Gap IBG Interblock Gap , Scottrade and TD Waterhouse Australia. For more information, please call 617.428.4444 or visit www.speechworks.com. About NetCentrex (www.netcentrex.net) NetCentrex(TM) develops next-generation networking products and network-based applications for 3 main markets: business communications, customer interactions and broadband residential communications. NetCentrex' solutions include voice portals, network-based contact centers, voice and video over IP virtual private networks, IP Centrex services, business trunking and residential telephony and video services. The solutions enable both service providers and enterprises to build converged networks and to deploy advanced, high value-added services. All solutions are built on the same core architecture which is composed of NetCentrex' application softswitch and media server. Founded in 1998, NetCentrex has over 150 customers worldwide, including Comunitel, Equant, France Telecom, FastWeb, MTU-Intel, Prosodie, Telecom Italia, Telefonica Deutschland, Tiscali, TransTelecom, Voicenet Communications and Xpedite. International partners include Cisco Systems, Hewlett-Packard, Intel and Sonus Networks. Leading European and US venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed 5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M [1] back the privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. . SpeechWorks and DialogModules are trademarks and registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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