SpeechWorks and Avaya Offer SpeechWorks Japanese Language Solutions on Avaya Interactive Voice Response Platform.Business/Technology Editors TOKYO and BOSTON--(BUSINESS WIRE)--April 11, 2002 SpeechWorks Solutions Available to Japanese Businesses Through Avaya Japan's BusinessPartners Avaya Japan Ltd., a subsidiary of Avaya Inc. (NYSE NYSE See: New York Stock Exchange :AV), a global leader in voice and data networks and applications to businesses, and SpeechWorks Japan KK, a subsidiary of SpeechWorks International, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : SPWX SPWX Speechworks (stock symbol) ), the global leader in speech recognition and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) technologies and services, today announced that SpeechWorks(R) 6.5 SE speech recognition solution and SpeechSecure(TM) speaker verification module for the Japanese language Japanese language Language spoken by about 125 million people on the islands of Japan, including the Ryukyus. The only other language of the Japanese archipelago is Ainu (see Ainu), now spoken by only a handful of people on Hokkaido, though once much more widespread. are available on the Avaya(TM) Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) System. SpeechWorks Japan also will provide Avaya Japan with local Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. support. "We are pleased to offer our customers SpeechWorks' leading technologies on the Avaya IVR platform," said Masayasu Uno, representative director and president at Avaya Japan. "SpeechWorks' commitment to working with Avaya Japan will accelerate the adoption of speech services and deliver significant business results for Japanese businesses." SpeechWorks and Avaya have also joined forces to deliver speech applications to customers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. . Avaya IVR delivers advanced customer self-service solutions using natural language speech recognition for automated response, personalized call handling and intelligent call routing. Utilizing Avaya BusinessPartners in Japan, Avaya IVR customers in Japan will now have access to SpeechWorks' industry-leading technology and professional services. SpeechWorks 6.5 SE is a highly accurate, natural language speech recognition engine with a unique self-learning component that improves accuracy in deployed systems by adapting to callers' language patterns. SpeechWorks 6.5 SE also utilizes new endpointing technology that identifies speech "starts" and "stops" to improve accuracy in wireless or noisy environments. SpeechWorks speech recognition software currently supports some of the most sophisticated speech applications in the world, including Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , CIBC CIBC Canadian Imperial Bank of Commerce CIBC Centres Interinstitutionnels de Bilan de Compétences CIBC Commonwealth Institute of Biological Control (Trinidad) CIBC Commercial International Brokerage Company Bank, Singapore Telecom and United Airlines. SpeechWorks 6.5 SE works with the SpeechSecure speaker verification module, which uses speaker-independent, biometric technology to verify a caller's identity based on the characteristics of his or her unique vocal patterns. SpeechSecure software provides an added layer of security in applications where the caller is prompted to provide a password or personal identification number (PIN). "SpeechWorks Japan is dedicated to supporting our local partners and providing them with the professional services and local expertise necessary to deliver compelling speech solutions to businesses throughout Japan," said Hiroshi Sakurai, managing director of SpeechWorks Japan. "Our market-leading speech recognition with specific enhancements for wireless networks, natural sounding, scalable text-to-speech solutions and state-of-the-art speaker verification technology will bring cutting-edge technology that delivers solid ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). results to businesses throughout Japan." SpeechWorks officially launched its Japan office in November 2001, at which time SpeechWorks hosted a seminar and press event that drew more than 100 Japanese prospects, partners and press attendees. About Avaya Avaya Inc., headquartered in Basking Ridge, N.J., is a leading global provider of voice and data networks, as well as communications solutions and services that help businesses, government agencies and other institutions - including more than 90 percent of the FORTUNE 500(R) - excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Service Provider Solutions, MultiService Networking Infrastructure, and Converged Voice and Data Networks - including the company's no-compromise Avaya(TM) Enterprise-Class IP Solutions (ECLIPS ECLIPS Enterprise Class Internet Protocol Solutions (Avaya Inc.) ECLIPS Experimental Cloud Lidar Pilot Study ECLIPS Enhanced Clearline Proposal System (Sprint) ECLIPS Expanded Calculator Link Processing System ) - all supported by Avaya Services and Avaya Labs. Avaya is the worldwide leader in unified messaging, messaging systems, call centers and structured cabling systems. It is the U.S. leader in voice communications systems and services. Avaya is an official sponsor for the 2002 FIFA FIFA International Association Football Federation [French Fédération Internationale de Football Association] FIFA n abbr (= Fédération Internationale de Football Association) → FIFA f World Cup(TM), the FIFA Women's World Cup The FIFA Women's World Cup is recognized as the most important International competition in women's football and is played amongst women's national football teams of the member states of FIFA, the sport's global governing body. 2003 and the 2006 FIFA World Cup(TM) tournaments. For more information about Avaya, visit its Web site at http://www.avaya.com. About SpeechWorks Through the power of SpeechWorks technologies, the human voice is all a person needs to access instant information and conduct transactions from a phone or device. Around the world, customer service innovators such as America Online, Credit Union Australia Credit Union Australia (CUA) is a Credit Union located in Australia. Founded as the Queensland Postal Co-operative, the first branch was opened in the heart of Brisbane city in 1966. , Hyundai Securities, Microsoft and United Airlines are realizing returns on SpeechWorks applications that consistently delight and serve customers 24 hours a day. With over 160 partners, SpeechWorks (Nasdaq: SPWX) delivers natural language speech recognition, speaker verification and text-to-speech (TTS) solutions to leading corporations, telecommunications providers, device manufacturers and government organizations worldwide. For a description of our products, services and unique customer programs such as SpeechWorks Here(TM) S.T.E.P. (Speech Technology Evaluation Process) call 617.428.4444 or visit www.speechworks.com. Don't Miss Global Speech Day - May 21-22, 2002 Join SpeechWorks for its second annual Global Speech Day, a live and free 2-day Web event May 21-22, 2002. Global Speech Day features top business and technical minds leading the way in the deployment of and vision for speech solutions and services. This year's international event includes presentations and interactive panels from leading companies and analyst firms such as ABN AMRO, America Online, Datamonitor, Intel, InterVoice-Brite, Kelsey Group, Merlin Telecom, Microsoft, Nortel Networks, Wildfire, Yankee Group and many others, along with online chat, breaking news, and live audience polls. If you are interested in the speech industry and where it is headed, you won't want to miss Global Speech Day 2002. For more information and registration, visit http://prg.globalspeechday.com. SpeechWorks, SpeechSecure and SpeechWorks Here are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other trademarks are the property of their respective owners. |
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