SpeechWorks Extends Reach into Canada With Montreal Office and Extensive Partner Network.Business/Technology Editors TORONTO--(BUSINESS WIRE)--March 27, 2001 Visit SpeechWorks at Call Centre & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Canada: Booth # 224 SpeechWorks International, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SPWX SPWX Speechworks (stock symbol) ), a leader in network-based speech technology, today announced the formation of the SpeechWorks Canadian Group, a dedicated team of more than 60 Canadian-based speech professionals focused on bringing speech recognition solutions to Canadian businesses. SpeechWorks' solutions support more than a dozen languages and regional variations, including Canadian French Canadian French n. The French language as used in Canada. Noun 1. Canadian French - the French language as spoken in Quebec, Canada French - the Romance language spoken in France and in countries colonized by France . The Company's commitment to the Canadian industry includes the world-renowned SpeechWorks(R) 6.5 automated speech recognition solution, Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (TM) text-to-speech engine, SpeechSecure(TM) speaker verification solution and Open Source VoiceXML Interpreter, known as Open VXI (VME EXtensions for Instrumentation) A peripheral bus specialized for data acquisition and real time control systems. Introduced in 1987, VXI uses all Eurocard form factors and adds trigger lines, a local bus and other functions suited for measurement applications. . The Open VXI is a reference platform for developers who want to add VoiceXML capabilities to their products without developing that technology on their own. "Today, most Canadian Call Centres provide their services via a touch-tone interface or live agents. However, waiting on hold for agents and pushing buttons is cumbersome for callers and inefficient for organizations competing in the global market," said Danny Blouin, country manager for SpeechWorks Canada. "Speech provides a compelling value proposition for call centres by reducing costs, freeing up call centre agents to focus on revenue-generating transactions and dramatically improving the customer experience. We are confident that, working with our partners, SpeechWorks will play a central role in Canadian Call Centre enhancements." SpeechWorks Canadian Partner Network In 1999, Toronto-based Manulife Financial's US Group Pensions operations enlisted SpeechWorks' partner, InterVoice-Brite, to provide a speech recognition solution for its touch-tone based pension funds. In addition to InterVoice-Brite, SpeechWorks has a network of partners to bring the Company's award-winning products and services to Canadian businesses. In Canada, SpeechWorks partners include Avaya Communications, Aspect Communications, HeyAnita, Norstan Canada Ltd., Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Veritel, VoiceGenie Technologies and V2V V2V Vehicle-To-Vehicle (communication) V2V Video-To-Video V2V Vendor to Vendor . On March 20th, Toronto-based VoiceGenie Technologies, a leading provider of VoiceXML Gateway solutions, announced the SpeechGenie(TM) solution. The resulting solution will provide 100% compliance to VoiceXML 1.0, and will integrate the latest SpeechWorks automated speech recognition and Speechify text-to-speech engines in Q2. SpeechWorks' Canadian office is located at 1800 McGill College, Suite 2500, Montreal, Quebec, CANADA. Contact the SpeechWorks Canadian office at 514-843-4884. Visit SpeechWorks at Call Center Canada - March 27-28, 2001 Visit SpeechWorks at booth #224 to learn how incorporating speech recognition can reduce call centre costs, expand self-service and heighten caller satisfaction. Demonstrations will be available. About SpeechWorks Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of e-business, SpeechWorks speech recognition solutions, including the revolutionary SpeechSite(TM) product, Speechify(TM) text-to-speech engine and SpeechSecure(TM) authentication, let customers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime. SpeechWorks customers include some of the world's most sophisticated customer service innovators such as America Online See AOL. , Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Continental Airlines, E*Trade, FedEx, Fidelity Investments Fidelity Investments is a group of privately held companies in the financial services industry. It is made up by two independent but closely cooperating companies, Fidelity Management and Research Corporation (FMR Co. Institutional Brokerage Group, United Airlines and Yahoo!. The Company offers the SpeechWorks Here(TM) Guarantee, the industry's only program that includes a money-back guarantee. SpeechWorks strategic partners include leading corporations such as AT&T, Avaya, Dialogic, an Intel company, InterVoice-Brite and Net2Phone. Early investors included Citigroup's e-Citi Unit, GE Equity, Intel Corporation, The Intel64 Fund, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. WorldCom Venture Fund and Reuters. SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world. For additional information, call 617.428.4444 or visit http://www.speechworks.com. SpeechWorks, Speechify, SpeechSecure, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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