Special Report on Workflow Products, 4th Edition.Doculabs Workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. systems are a key component of the move toward more efficient, "paperless" offices. Workflow products automate To turn a set of manual steps into an operation that goes by itself. See automation. business process, including all of the component tasks and routes that the documents take. These systems also provide an audit trail and can help organizations identify the inefficiencies and redundacies in their business-critical processes. Deploying a workflow system can result in increased productivity, improved customer service, and tighter quality controls. This report provides an overview of today's workflow market and workflow technologies Workflow technology is a new field of software products designed to improve the design of information systems. It involves use of workflow engine to execute models of processes. The models can be edited by persons not experienced in programming (e.g. , with a special focus on workflow in customer service applications. It includes comparisons and reviews of products from Eastman Software, FileNET, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Identitech, JBA (JBA International, Inc., Rolling Meadows, IL) A global developer and supplier of enterprise resource planning (ERP) software for AS/400, Unix and NT platforms. Founded in 1981 as Johnston Brown Associates, in 1999, it was acquired by Canadian-based Geac Computer Corporation. International, Keyfile, Lotus, Lucent Technologies, Staffware, Trilog Group, and Ultimus. ISBN: None (Doculabs) Soft cover, English, 86 pages, 2000 Catalog No. B4628 $103 ARMA member or non-member [ILLUSTRATION OMITTED] |
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