Spanlink introduces new call recording solution.Spanlink Communications, a provider of customer interaction solutions that leverage VoIP technology, has announced Spanlink Quality Management, a new call recording and evaluation software product designed to optimize team performance in virtual customer interaction networks. The new product is part of the Spanlink InteractiveEdge family of products, which are built from the ground up to help transform centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. contact center environments into virtual customer interaction networks. Spanlink also recently announced new speech-based and agent-based products in its Spanlink AnswerCenter family, which automates multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple question answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. through natural language understanding. Spanlink also recently announced a significant new release of Spanlink CentralControl software for virtual IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. systems management. [ILLUSTRATION OMITTED] www.spanlink.com |
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