Spanlink awarded natural language information retrieval patent.Spanlink Communications, a provider of customer interaction solutions that leverage VoIP technology, recently announced that the U.S. Patent Office has awarded the company a patent in the field of natural language information retrieval information retrieval Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links. . The patent, "System, Method and Article of Manufacture for Concept Based Information Searching," uses a methodology that retrieves relevant information from unstructured data Data that does not reside in fixed locations. Free-form text in a word processing document is a typical example. Contrast with structured data. See free-form database. sources through natural language understanding techniques, helping users access desired information more easily, quickly and with greater precision. Spanlink has applied this technology to its Intelligent Information Products for self-service, which turn structured and unstructured data into a knowledge base that businesses can leverage to increase the speed, ease and accuracy of customer interactions. In the next six months, Spanlink will announce enhancements to its Web self-service products and new applications that leverage the same patented technology for speech applications. www.spanlink.com |
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