Spanlink and Sentinel announce partnership. (Strategic Alliances).Spanlink Communications, Inc. and Sentinel Technologies recently forged an alliance whereby Sentinel will use Spanlink's expertise to provide Cisco IP-based contact center software solutions and lead the professional services for their customer deployments. Spanlink's Solutions and Services group provides consulting, training and integration services to help minimize the complexity of these advanced contact center deployments. Together, Spanlink and Sentinel will offer Sentinel customers solutions that incorporate Cisco IP Contact Center (IPCC See IMS Forum. ), Cisco Intelligent Contact Management (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ), Cisco Internet Service Node (ISN), Cisco Customer Interaction Suite (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ), Cisco Collaboration Server (CCS (1) (Common Channel Signaling) A communications system in which one channel is used for signaling and different channels are used for voice/data transmission. Signaling System 7 (SS7) is a CCS system, also known as CCS7. See SS7. ) and the Cisco Email Manager (CeM). Spanlink will also incorporate value-added services and products into customer solutions, including Spanlink's Eagle View Reporting Solutions for Cisco ICM. |
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