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Spanlink Communications partners with ScanSoft.


IP contact center solution provider Spanlink Communications has announced a partnership with ScanSoft, Inc., a supplier of imaging, speech and language solutions. Spanlink will offer ScanSoft's standards-based speech products, including SpeechWorks
Nuance Communications has since purchased SpeechWorks.


SpeechWorks was a company founded in the late 1990s in Boston that developed and supported speech-related computer software.
 OpenSpeech Recognizer speech recognition software, Speechify speech·i·fy  
intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies
To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter.
 text-to-speech (TTS (1) See text-to-speech.

(2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to
) and SpeechSecure speaker verification software, to contact centers looking to make interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) self-service a strategic element of their customer care plan.

www.spanlink.com/www.scansoft.com
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Title Annotation:Happenings .. .
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2004
Words:69
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