Soundbite 6.0 Wins Prestigious Best of Show Award at Annual Call Center Exhibition.Call Center Magazine Editors Applaud SoundBite's Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Voice Messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. Solution for its Enterprise-wide Management and Cost-Effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. Hosted Model BURLINGTON, Mass. -- SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, today announced that the SoundBite 6.0 automated voice messaging solution was named "Best of Show" at the Annual Call Center Exhibition (ACCE ACCE Acceptance ACCE American Chamber of Commerce Executives ACCE American Council for Construction Education ACCE American College of Clinical Engineering ACCE Australian Council for Computers in Education ) held in Seattle, WA on September 11-13, 2006. SoundBite was among six vendors selected by editors at Call Center Magazine as having the best "new and improved technology" to enhance call center management. An in-person interview with SoundBite was taped at the ACCE Show and is available on the Call Center Magazine website (http://www.accecmp.com). Winners appear in the November 2006 issue of Call Center Magazine. SoundBite 6.0 adds bold, new features such as Enterprise Manager, Campaign Strategy Manager, and Call Forecasting that accelerate an organization's ability to create, manage and execute highly effective, automated voice messaging campaigns. The SoundBite hosted solution requires no on-premise hardware or software and has no contracts or financial commitments. Organizations can rapidly execute proactive customer campaigns that increase revenues and debt collected per agent, notify customers about service issues, and improve call center productivity. "Each year we present this prestigious award to companies that participate in the Annual Call Center Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. and exhibit innovative solutions that will have a measurable impact on the call center industry," said Keith Dawson, editor of Call Center Magazine. "We selected SoundBite for their visionary 1. visionary - One who hacks vision, in the sense of an Artificial Intelligence researcher working on the problem of getting computers to "see" things using TV cameras. (There isn't any problem in sending information from a TV camera to a computer. approach to automated voice messaging which neatly ties together the cost benefits of a hosted solution with the value of a single view point to control and manage multiple campaigns across the enterprise." "We're honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. to receive the ACCE Best of Show award presented by Call Center Magazine for the latest release of the SoundBite solution," said Peter Shields, president and chief executive officer at SoundBite Communications. "The feature enhancements in SoundBite 6.0 enable our customers to create and execute more robust campaign strategies to achieve their business objectives. With this industry recognition, and the positive feedback we've received from our customers and partners, SoundBite is well positioned for continued long-term success." About ICMI ICMI Incoming Calls Management Institute ICMI International Commission on Mathematical Instruction ICMI International Customer Management Institute ICMI International Conference on Multimodal Interface ICMI Implementing Cisco Multicast Infrastructure Inc. ICMI, International Customer Management Institute, is the global leader to the call center industry for consulting, training, management tools, seminars, conferences, trade shows, networking, professional membership and publications. ICMI's mission is to provide the comprehensive information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. required by call center professionals to achieve operational excellence, attain superior business results, and enhance the strategic value of every customer interaction. Our team's sincere dedication, extensive experience, uncompromised objectivity and results-oriented vision has earned ICMI the reputation of being the industry's most trusted resource. For more information about ICMI, visit www.icmi.com, or call 800.672.6177 (410.267.0700). About SoundBite Communications SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on demand. The company's solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contacts into results. SoundBite's highly personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite's solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , retail, utilities, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , insurance, healthcare and media. With over 500 million calls and 200 million messages delivered in 2005, SoundBite has the best practices know-how, virtually unlimited, on demand capacity, and robust campaign applications to deliver the customer communication results demanded in today's competitive business environment. |
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