SoundBite incorporates call flow functionality into platform.SoundBite Communications, a provider of interactive voice message (IVM See Investment Valuation Model. ) applications, has announced the incorporation of AutoManage call-flow technology into its hosted, on-demand interactive voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. platform. [ILLUSTRATION OMITTED] The AutoManage functionality monitors call connection rates, ring and hold times and other campaign call-flow parameters without requiring automatic call distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) integration. It also automatically adjusts outbound call rates to optimize agent productivity, minimize hold times and increase campaign results. The AutoManage feature controls how calls flow during a campaign according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. additional predefined parameters. With the AutoManage functionality, SoundBite's IVM platform can automatically adjust to specific conditions in real time, without interrupting a campaign. AutoManage call flow is exclusive to SoundBite's OnDemand Customer Communications platform, which is an ASP-based, Web-hosted solution that allows companies to instantly deliver interactive voice messages to their customers, empowering them to respond immediately. The platform provides "pay-as-you-go" use; unlimited personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. calling capability; automated, real-time access and management of campaigns; the ability to directly connect with an agent; and automated self processing. www.soundbite.com |
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