Sorenson Media Opens New Video Relay Call Center in Atlanta; Call Center to Help Sorenson Media Maintain its Commitment to Keeping Wait Times Short.ATLANTA & SALT LAKE CITY -- Sorenson Media Sorenson Media is a software company working in the multimedia area. They are known as the creators of the Sorenson Spark video codec. (R) today announced the opening of their newest Sorenson Video Relay Service A Video Relay Service (VRS) is a telecommunication service that allows deaf, hard of hearing and speech-disabled individuals to communicate over the phone with hearing people in real-time, using a sign language interpreter. In America, the service is regulated by the FCC. (TM) (VRS (Video Relay Service) A communications service for the hearing or speech impaired. A VRS is the video counterpart of a TTY relay service, in which the user types on a terminal, and the relay operator speaks the messages to the recipient (see TDD/TTY). ) call center in Atlanta. This call center joins a growing list of Sorenson Media VRS call centers operating nationwide to meet their continually increasing video relay call volume from deaf and hard-of-hearing users. By increasing the amount of Sorenson VRS interpreters, Sorenson Media is able to keep its commitment to short wait times. "I am delighted to see the rapid growth of Sorenson VRS as more deaf and hard-of-hearing individuals learn about the communication advantages of Sorenson VRS and the Sorenson VP-100(TM) videophone (1) (VideoPhone) A line of videophones (definition #1 below) from AT&T that were introduced in the early 1990s and later pulled off the market due to poor sales. The first models came with a price tag above $1,000, and a pair were needed. See Picturephone. ," said Pat Nola, COO at Sorenson Media. "The new Atlanta New Atlanta Communications, LLC is a software company specializing in products to ease creation of Web applications. Based in Alpharetta, Georgia and founded in 1998, the company markets 3 products: ServletExec, JTurbo, and BlueDragon. call center not only increases interpreter access thus minimizing connection wait time for users, but it also brings additional employment opportunities to the Atlanta area." By combining its high-quality video compression technology with a national network of professionally skilled interpreters, Sorenson Media provides the deaf and hard-of-hearing community with a video relay service that enables fluid video communication. Additionally, Sorenson Media continues to offer the widest array of technology solutions for video relay service users, which include its exclusive Sorenson VP-100 videophone appliance, Sorenson EnVision(R) SL video relay software, and the videophone booth. "Sorenson Media has access to an incredible crew of highly trained, nationally certified American Sign Language American Sign Language n. The primary sign language used by deaf and hearing-impaired people in the United States and Canada. American Sign Language (ASL), n. (ASL ASL - Algebraic Specification Language ) interpreters in the Atlanta region," said Sally Phillips, director of the Sorenson VRS Atlanta call center. "These interpreters are committed to providing excellent video relay interpreting and outstanding customer care." About Sorenson Media Sorenson Media (www.sorenson.com and www.sorensonvrs.com) is dedicated to improving the quality of communication over the Internet and is the recognized technology leader in video services, video compression and video communication. Products and services include the industry's highest-quality video relay service, award-winning video compression solutions and the market-leading broadband Internet videophone technology. (C) 2004 Sorenson Media. All products and brand names are trademarks or registered trademarks of their respective owners. |
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