Sony of Canada Completes Implementation of AMC Technology's Application Adapter for SAP CRM 5.0 WinClient.RICHMOND, Va. -- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced Sony of Canada, Ltd. as their first customer to complete implementation of AMC's Application Adapter A layer of software that converts the data from the application into a common form acceptable for integration with other applications. See application integration and integration server. for SAP CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. 5.0 WinClient. Introduced in September 2006, the Application Adapter enables enhanced desktop functionality by allowing customers to use multi-channel functionality with mySAP 5.0 Interaction Center WinClient. "As part of the discovery phase in our upgrade to CRM 5.0, we discovered that SAP no longer included the functionality in Interaction Center WinClient we were using," said Wayne Ground, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Sony of Canada. "AMC Technology's Application Adapter for WinClient provided the product we needed and allowed us to deploy CRM 5.0 exactly the way we wanted to." Sony Canada chose the AMC Multi-Channel Integration Suite[TM] in January of this year to integrate mySAP[TM] Customer Relationship Management (CRM) with their Avaya contact center systems to enhance service in their customer support center located in Toronto, Canada. "AMC continues to work hard to offer customers a variety of product choices, including our new Application Adapter for SAP WinClient in CRM 5.0," stated Anthony X. Uliano, President and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. , AMC Technology. "I'm very pleased that many customers, like Sony Canada, find value in our products." In addition to AMC Technology's certified solutions for SAP Interaction Center using SAP ICI (language) ICI - An extensible, interpretated language by Tim Long with syntax similar to C. ICI adds high-level garbage-collected associative data structures, exception handling, sets, regular expressions, and dynamic arrays. or SAPphone, AMC now delivers a strong, flexible, enhanced agent dashboard which provides even more advanced control with real time multi-channel handling including telephony, e-mail and webchat. This new solution leverages AMC's Multi-Channel Integration Server[TM] (MCIS (Microsoft Commercial Internet System) A family of Web server software products from Microsoft that runs on Windows NT and works with Internet Information Server (IIS). ) and a wide variety of connectors from leading CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. vendors. About Sony of Canada, Ltd. Established in 1955, Sony of Canada Ltd. is a wholly-owned subsidiary of Sony Corporation of Tokyo, Japan, a world leader in the manufacture and marketing of electronic and computer products for consumer, business, electronics publishing and multimedia applications on a global scale. With headquarters in Toronto, sales offices in Vancouver and Montreal and distribution centres in Coquitlam, British Columbia This article is about Coquitlam, British Columbia. For the adjacent city of Port Coquitlam, see Port Coquitlam, British Columbia. For a discussion of the "Tri-Cities" municipalities, see Tri-Cities (British Columbia). , and Whitby, Ontario Whitby (2006 population 111 184) is a town located east of Toronto on the north shore of Lake Ontario, and is the seat of Durham Region, Ontario, Canada. History , approximately 970 employees support 75 Sony stores and a network of more than 3,000 authorized dealers across Canada. Additional information is available at www.sony.ca About AMC Technology AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that easily, seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, Siebel, Oracle/PeopleSoft and Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel, and others. Reflecting 11 years of experience with many of the world's leading companies, our customers include more than 85 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. Additional information is available at www.amctechnology.com or by contacting Holly D. Moloney, Marketing Specialist, at (804) 915-0511. SAP, mySAP and all other SAP products and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. All other product and company names mentioned herein are trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion