Sonexis Takes Off.
Sonexis, Inc., a new company created through the combination of
eYak, Inc. and Brooktrout Software, Inc. (recently acquired by eYak),
announced its launch. Combining eYak's SoftTelephony technology
with Brookrrout's communication software products and services,
Sonexis will focus on delivering next-gen (NEXT-GENeration) A common label applied to a major upgrade of a hardware or software product. voice solutions to enterprise
customers and service providers. Sonexis-powered applications include
voice portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. for access to public information (e.g., weather, stock
quotes, traffic information, etc.) and Intranet voice portals for
corporate information; enhanced self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. ; and
voice-enabled CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications used in most large enterprises.
COPYRIGHT 2001 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion