Software firm trims call center workers.Byline: Sherri Buri McDonald The Register-Guard Sage Software will cut up to 48 jobs at its Eugene-based customer service center, starting in April and continuing through the spring and summer, the company announced Wednesday. The company is moving basic customer service and technical support to other locations. The Eugene center will continue to provide advanced-level technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company. Sage's Eugene call center provides customer service and technical support for ACT! by Sage contact management software, which sales professionals use to organize their contacts with customers. A company representative on Wednesday announced the pending cuts in a brief press release and declined to answer any additional questions. It was unclear how many workers Sage employs in Eugene, and how many will remain after the cuts. Three years ago, Sage's Eugene center had about 75 full-time employees with plans to level off at about 80 employees. Sage representatives did not disclose what was driving the restructuring restructuring - The transformation from one representation form to another at the same relative abstraction level, while preserving the subject system's external behaviour (functionality and semantics). . The release said that Sage "evaluated several options to meet both our customers' needs and the company's financial objectives prior to making these decisions." Sage Software's parent company is The Sage Group, based in London. Beginning on April 7, Sage will cut 18 customer service positions in Eugene and move the work to its call center in Atlanta. Customer service agents handle questions regarding customer orders, refunds and related issues. Then in May and in July, Sage will cut as many as 30 technical support positions in Eugene. The work will go to a subcontractor One who takes a portion of a contract from the principal contractor or from another subcontractor. When an individual or a company is involved in a large-scale project, a contractor is often hired to see that the work is done. , The Sutherland Sutherland or Sutherlandshire, former county, N Scotland. Under the Local Government Act of 1973, Sutherland became (1975) part of the new Highland region (now a council area). Group Ltd., which is based in Rochester, N.Y., and has sites in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, United Kingdom, India and the Philippines. Sage representatives wouldn't say whether the work previously performed in Eugene will go to call centers in India. But that is the direction many U.S. software firms, including Microsoft Corp. and Symantec Corp., have headed to provide basic customer service at lower cost. Symantec contracted with The Sutherland Group in 2004, after Symantec terminated its contract with Stream, which operated a call center in downtown Eugene. Stream laid off 206 full-time workers and 170 part-time workers when it closed the Eugene center in October 2004. Sage's announcement underscores the transitory TRANSITORY. That which lasts but a short time, as transitory facts that which may be laid in different places, as a transitory action. nature of some call center work, which has been a growing industry in the Eugene-Springfield area. About a dozen call centers employ more than 1,000 workers in Lane County, according to the Oregon Oregon, city, United States Oregon, city (1990 pop. 18,334), Lucas co., NW Ohio, a suburb adjacent to Toledo, on Lake Erie; inc. 1958. It is a port with railroad-owned and -operated docks. The city has industries producing oil, chemicals, and metal products. Employment Department. That figure would double if Symantec employees were included in the count. However, the department classifies them as computer workers instead of call center workers. |
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