Articles from Soft-Letter (May 21, 1999)

Title	Author	Type	Words
A NOTE ON METHODOLOGY.		Editorial	115
CONSULTING & CUSTOM DEVELOPMENT.			321
HOW MICROSOFT SEGMENTS SUPPORT.			467
MAINTENANCE AND PREMIUM SUPPORT PLANS.			893
PERSONAL SUPPORT PROGRAMS.			274
THE DEMOGRAPHICS OF FEE-BASED SUPPORT.		Brief Article	149
TRAINING.			299
TRENDS IN FEE-BASED SUPPORT.			400